Job Information
Arizona State Job Bank Patient Access Scheduler in Yuma, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6951624
Summary:\ The Patient Access Scheduler is responsible for scheduling and pre-registration of outpatient procedures and obtaining all required documents and pre-certification prior to appointment; obtains, verifies, and transcribes orders; obtains and verifies pre-certifications for scheduled outpatient procedures and surgeries, and obtaining demographic information and verification of insurance; obtains and verifies pre-certifications for outpatient scheduled procedures; obtains and verifies pre-certifications for scheduled surgeries and anesthesia cases, including endoscopy.
Responsibilities:
Schedules outpatient procedures following established guidelines and/or restrictions; ensures patients are well prepared for scheduled procedures; enters of all scheduling information; learns all modalities of scheduling and follow established protocols for each modality; utilizes appropriate functions for documentation of notes as per established guidelines; provide excellent customer service; prepares patient for exam; provides the appropriate pre exam instructions in a manner the patient understands; demonstrates awareness of ramifications of contrast allergies & take appropriate steps to prepare patient for studies with contrast according to protocol when they have these allergies.\ \ Completes pre-registration and insurance verification prior to scheduled appointment date; enters all registration information; verifies insurance coverage & eligibility; documents notes; completes MSPQ if applicable; utilizes insurance websites for verification; follows established protocols for Self-pay process.\ \ Verifies and obtains pre-certification and authorizations for outpatient scheduled procedures, scheduled surgeries, and anesthesia cases, including endoscopy services; understands of prior authorization requirements and follow established protocols for obtaining and documenting prior authorizations; follows established protocols for Self-pay process; provides price estimates for high dollar outpatient procedures; obtains and verifies procedure orders and all other required documents prior to scheduled appointments.\ \ Performs a full range of clerical functions in support of the department and organization; transcribes and imports orders and other required documents from Rightfax; retrieves and responds to phone messages as assigned; operate and assist others with office equipment in safe and efficient manner: i.e., telephone, FAX, printer, scanner, and other related items.\ \ Communicates clearly and effectively; follows established phone system guidelines as required by department; answer incoming phone queue calls in a timely manner to meet department goals; utilizes interpreter service as needed; provides excellent customer service and friendly voice to all customers.\ \ Other duties as assigned.\ \ Education:\ Essential:
- HS DIPLOMA/GED
Other information:
- REQUIRED: 1+ years related experience