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Job Information
Arrow Exterminators, Inc. Customer Support & Inside Sales Specialist in Woodstock, Georgia
Inside Sales & Customer Care Agent
Position Summary: The primary duty of an Inside Sales & Customer Support Specialist is to sell additional services to existing and former customers by phone. They will also provide administrative support to service centers by answering phones, scheduling services, and managing payment data. This position requires exceptional customer service and is also required to meet daily call volume standards.
Essential Functions:
Comply with all state and federal regulations, company policies, procedures, and guidelines
Answer Multi-line telephone
Sell pest control services by phone, per company guidelines to existing customers
Use our Customer Relationship Management (CRM) software system to keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Generate digital service agreements for new services
Contact former customers to regain their business
Schedule appointments for outside sales professionals with existing customers
Issue certificates and for gift cards, and thank you cards, for customer referrals
Provide administration and phone support to service centers for their inbound calls
Schedule services, managing payment data, escalate and resolve customer grievances
Contribute toward departmental and team objectives and goals
Maintain timesheets within company policy
Complete sales and activity reports as requested by your manager
Attend and complete training and meetings as required
Perform other duties as required by management
Knowledge, Skills, and Abilities:
Customer Service ' Knowledge of principles and processes for providing customer service. This includes active listening, assessing customer needs, and meeting quality standards for services.
English Language ' Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Clerical ' Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, fax, phones, copying machine, designing forms, and other office procedures and terminology.
Computers and Electronics ' Using computer systems and software to transact your daily activities. Basic proficiency in Microsoft Outlook, Word, Excel, and multi-line phone
Minimum Qualifications:
Previous customer service experience, preferred
Excellent telephone skills
Basic computer skills
Ability to pass and maintain any state regulatory agency-required licensing/certification exams
Able to pass internal technical exams
High school diploma or equivalent
Able to work a 40-hour (minimum) workweek
Physical Demands:
The work environment and physical demands described below is representative of those that an employee encounters while performing essential functions of this job.
Requires sitting for long periods (approximately 80%) of time
Requires frequent use of telephone, telephone headset, and computer
Environmental Factors:
Work indoors in climate-controlled shared office setting
Call volume may be high at times About Arrow Exterminators
We have been a family-owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 12 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth-largest pest and termite control company in the United States! We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life.
We are an Equal Opportunity Employer and a Drug-Free Workplace.
(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications)
Arrow Exterminators is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees.