Jobs for People with MS: National MS Society

Description We are in search of a Customer Service Representative to join our team in WOODBURY, New York. As a key member of our team, you will be tasked with managing customer accounts, handling communication, and processing orders. This role offers a contract to hire employment opportunity and is instrumental in maintaining high levels of customer satisfaction within our industry.

Responsibilities:

• Handle both inbound and outbound communication professionally via phone or email.

• Set up new customer accounts and maintain their records accurately.

• Process and enter customer sales orders received through various channels.

• Develop a thorough understanding of our product offerings to suggest additional accessories and product substitutes when required.

• Resolve customer inquiries, issues, and returns with extreme accuracy and efficiency.

• Keep track of all pending orders through to shipping and ensure necessary documentation is obtained for invoicing customers.

• Arrange shipment of orders by obtaining freight quotes and selecting carriers with the best rates.

• Manage customer delivery requirements and advise production planner, shipping, and customer of changes as they occur.

• Utilize systems technology to handle high volumes of inquiries and ensure an effortless customer experience.

• Provide solutions when a product malfunctions and ensure thorough follow-up for accuracy. Requirements • Proficiency in answering inbound calls and handling both inbound and outbound calls in a call center environment.

• Proven experience in providing high-quality customer service.

• Ability to perform data entry tasks with accuracy and efficiency.

• Excellent email correspondence skills, with a focus on clarity and professionalism.

• Familiarity with order entry processes and systems.

• Ability to schedule appointments efficiently, ensuring optimal use of resources.

• Proficiency in using Microsoft Excel and Microsoft Word for various tasks.

• Ability to work independently and as part of a team.

• Strong communication and interpersonal skills.

• High level of attention to detail and organizational skills.

• Proven problem-solving skills and ability to handle challenging customer situations with patience and professionalism.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .