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Driver License Supervisor

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Driver License Supervisor

Salary

$40,442.00 - $70,774.00 Annually

Location

Wilson County, NC

Job Type

Permanent Full-Time

Job Number

24-07416

Department

Dept of Transportation

Division

Division of Motor Vehicles

Opening Date

06/06/2024

Closing Date

6/28/2024 11:59 PM Eastern

Job Class Title

Driver License Supervisor

Position Number

60030818

Section

Driver Services District 3

Work Location

Wilson

Salary Grade

NC 10

• Description

• Benefits

• Questions

Description of Work

Salary Grade NC 10 Salary Range -$40,442 - $70,774

This is an Anticipated Vacancy

Internal Posting-Only Temporary or Permanent NCDOT Employees or layoff candidates with the NC Department of Transportation eligible for RIF priority reemployment consideration as described by GS 126 May Apply

This position with NCDOT offers full State (https://oshr.nc.gov/state-employee-resources/benefits) Benefits, competitive salaries and many career development opportunities.

This position is located at the Wilson DLO. The Driver License Supervisor performs a full range of office management duties, including supervision of Driver License Examiners in testing and evaluation of applicants for North Carolina Motor Vehicle driver licenses and identification cards. This position is responsible for maintaining satisfactory customer service levels and office efficiencies and troubleshooting problem situations including decisions to reject or deny the issuance of a driver licenses or I.D. cards due to questionable or insufficient documentation or the possible inability of an applicant to operate a motor vehicle. The position ensures that Driver License Examiners are performing duties in accordance with relevant policies, procedures, rules, regulations, and laws, and that they are collecting and balancing receipts and completing and entering daily reports accurately. The Senior Examiner is responsible for personnel management responsibilities such as conducting interviews and making hiring recommendations, approval of leave requests within parameters, performance review recommendations, assistance with on-the-job and remedial training, coaching, and counseling employees, and recommending salary and disciplinary actions. Position is responsible for facility security and management such as coordinating building and grounds maintenance, parking, equipment, and supplies.

Individuals in this position are required to wear an agency issued uniform and shoes. Travel may be required during the day, as well as occasional overnight stays on short notice to provide relief for other offices. Employees in this position must hold a valid Class C North Carolina Driver License with no more than 5 active points and no suspensions/revocations within the last 10 years.

Knowledge, Skills and Abilities / Competencies

Applicants must submit an application that clearly reflects work experience that demonstrates the following:

• Demonstrated ability to organize, plan, coordinate and manage programs and work.

• Experience in examining and evaluating information or documents and making a determination based on analysis.

• Experience explaining policy, procedures, and or laws to a diverse clientele.

• Demonstrated experience resolving customer service issues or service-related problems.

• At least two years of experience as a Driver License Examiner.

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for detail.

Graduation from high school and the demonstrated possession of knowledge, skills, and abilities gained through at least two years of clerical, administrative, or paraprofessional experience involving the resolution of varied public contact situations which include interviewing and/or explaining information in considerable detail, and two years as a Driver License Examiner; or an equivalent combination of education and experience.

Necessary Special Qualification:

Possession of a valid North Carolina driver license. Must have a valid N.C. Driver License with no suspensions or revocations within the past 10 years in any state for any motor vehicle related offense and no more than 5 active points. This position is considered “covered” under the REAL ID Act. Therefore, pursuant to 6 CFR, 37.45, the selected candidate will be required to undergo a background check which includes a name-based and fingerprint based criminal history record check. The candidate that is selected for the position will be given a conditional offer of employment that would allow him or her to begin work subject to the results of the background check. Prior to beginning employment, the selected candidate will be required to submit to a name-based and fingerprint-based criminal history record check. A cost will be associated with this process for new employees. No cost is associated with this process for existing DMV employees.

Supplemental and Contact Information

Sharon Ashe 919-615-7231

Applicants must meet both the minimum requirements and all posted Knowledge, Skills and Ability requirements to be considered Qualified for the position. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

NCDOT will not accept “See Attached” or “See Resume” in lieu of education and work experience completed on the application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.

NOTE: For temporary, contract or other supplemental staffing appointments:

There are no paid leave, retirement or other benefits associated with these appointment types.

For permanent and time-limited appointments:

Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.

01

I understand in order to qualify for this position, the description of my work experience must clearly reflect the required education and experience as well as the posted knowledge, skills, and abilities for this position. I have included all this information within my application. (If you have not completed the application requirements, please return to your application to finish it before submitting your application.)

• Yes

• No

  02

  Do you currently work for the North Carolina Department of Transportation (NCDOT) in a temporary full-time, temporary part-time, permanent full-time, permanent part-time, probationary, trainee, or time-limited position or are you a layoff candidate with the NC Department of Transportation eligible for RIF priority reemployment consideration as described by General Statute (GS) 126 (State Personnel Act)?

• Yes

• No

  03

  Which of the following best describes the level of ability you have demonstrated organizing, planning, coordinating, and managing programs and work?

• None

• Limited

• Intermediate

• Advanced

  04

  Which of the following best describes your experience in examining and evaluating information of documents and making a determination based on analysis?

• None

• Less than 1 Year

• 1-2 Years

• 2-3 Years

• 3 or More Years

  05

  Which of the following best describes your level of experience explaining policy, procedure, and or laws to a diverse clientele?

• None

• Less than 1 Year

• 1-2 Years

• 2-3 Years

• 3 or More Years

  06

  Which of the following best describes your level of ability you have demonstrated resolving customer service issues or service-related problems?

• None

• Limited

• Intermediate

• Advanced

  07

  Which of the following best describes your level of experience as a Driver License Examiner?

• None

• Less than 1 Year

• 1-2 Years

• 2-3 Years

• 3 or More Years

  08

  Do you have at least two years of experience as a Driver License Examiner?

• Yes

• No

  Required Question

Agency

State of North Carolina

Address

NOTE: Apply to the department listed on postingAn Equal Opportunity Employer, North Carolina, State Government

Website

http://www.oshr.nc.gov/jobs/index.html

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