Job Information
AAA Mid Atlantic Membership Systems Requirements & Testing Analyst in Wilmington, United States
AAA Club Alliance is currently seeking a full-time Membership Systems Requirements & Testing Analyst.
This role supports the day-to-day operations of the membership system for the Club. This position interfaces with IT, Digital Strategy and Performance, the Membership Billing and Fulfillment Operations, Membership Reconciliation and Lockbox Operations, Membership Retention, Membership Acquisition, Product Development, Retail Operations, Connect Suite, and the Member Contact Center teams to provide system support for daily operations and processing.
The primary duties of the Membership Systems Requirements & Testing Analyst are:
Assists in the initial set-up and oversees the ongoing maintenance and support of the Club’s web based membership system (both online and offline) to further automate processes that currently require manual intervention or controls.
Support all testing for membership system initiatives. This includes assisting with the creation of UAT (User Acceptance Testing) test plans, initiating the creation of test memberships needed for all testing scenarios, documenting completed test cases, and performing UAT and Checkout testing prior to any membership system production releases (this includes the Membership pages on the website and for the user facing system).
Writes and executes comprehensive functional test plans.
Gathers and writes project documentation, including functional business requirements to ensure the requirements are testable and the full range of system aspects are being tested.
May lead special projects related to resolving data errors and any membership system performance issues. Provides recommendations to improve system processes and to ensure member’s information is processed by the membership system in accordance with established guidelines.
May play a role in determining the impact of membership related initiatives on Membership operations. Maintains current knowledge of applicable business activities and external influences that may impact business needs.
Communicate with outside vendors and AAA National on membership system and membership business related items.
Minimum Qualifications:
Bachelor's degree in Business Administration or equivalent experience.
2 – 4 years of experience in system testing and administration.
Exceptional analytical, organizational, interpersonal and communication (oral and written) skills.
Proficient in Microsoft Windows, Excel, Word and PowerPoint.
Ability to work effectively, set priorities and meet deadlines.
Comfortable handling multiple projects and deadlines while maintaining high quality, accurate work.
Project management experience is a plus.
Strong background in AAA membership data and processes is preferred.
To the qualified candidate, we offer:
Medical, Dental, Vision and Prescription coverage
Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, and Short Term/Long Term Disability8 Paid Holidays
Hybrid Schedule
Paid time off to volunteer
Professional development opportunities and tuition reimbursement
Tuition reimbursement401(K) plan with company match up to 7%
AAA Club Alliance (ACA) is an equal opportunity employer.
Our investment in Diversity, Equity, and Inclusion:At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.
Job Category:
Marketing
Work from home or Remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia.
AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly six million members in 13 states and Washington, DC. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team.
We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while advancing their own career. So that leaves one question, are you ready to make a difference? (https://cluballiance.aaa.com/about/careers?pcrdl=true)
Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Employee Referral process!
We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can view our virtual benefit fair here. (https://www.virtualfairhub.com/AAAClubAlliance/public/welcome)
AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to jobs@aca.aaa.com.