Job Information
FedEx Freight, Inc Mgr US Brokerage- Remote in Wichita, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12963903
To plan, organize and control the input, movement, processes/sort, and output of the operations to ensure a high level of service. Provides leadership and direction promoting the people-service-profit philosophy as well as encouraging the growth and development of team members. Manages all other necessary activities, which provide optimum service to customers.
Responsible for the effective management of all direct expenses related to the positions area of control
Ensure service quality as define by established KPIs and SQIs for area of responsibility
Responsible for one or multiple locations
Responsible for selecting, training, motivating, and developing a staff consisting of 1-50 direct reports.
Responsible for a revenue and payroll budget according to divisional needs. Implements effective business tactics and strategies to ensure the operations produce quality services to customers
Ensures cost effectiveness of operations through established control of equipment, utilities, supplies, overtime hours, and a timely quality output to avoid monetary penalties and/or customer dissatisfaction
Maintains contact with customers (internal and external) with regard to conditions affecting the service level of area served
Provides support for and participates in the design, development, implementation, and follow-up of projects related to customer service (internal and external) and support
Establishes team as well as individual goals on quality and productivity
Controls movement and activities to instill a service-conscious attitude, and minimize service failures
Ensures corporate security policy as well as safety methods and programs are implemented, maintained and adhered to
Conducts meetings to provide employees with information regarding division/operation; applies consistent administration of disciplinary procedures
Maintains accurately all required reports, paperwork, payroll, vacation schedules, performance reviews and personnel record statistics through established company policy guidelines
Enforces company
policies and procedures to ensure compliance with customs and related laws and regulations. Identifies training requirements and trains, coaches, and counsels team members
Performs other duties as assigned