Job Information
Kansas Department of Commerce Customer Service Rep in Wichita, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12954569
Tasks and Responsibilities:
- Responds to inbound calls from customers checking on status details of current and/or past orders. Responsible for documentation of customer account information on assigned customers. Document account details regarding P.O. requirements, shipments, packaging, price approvals, certification, delivery requirements, etc.
- Provide details to internal customers within the organization for Request for Quote, technical and engineering details on job scopes and special needs for a timely response to the customer.
- Communicate to the various internal departments on customer concerns, order status and key customer contacts, utilize ERP system and all available programs for order entry, reports, and inquiries that will provide customer details for answering customers inquiries or concerns
- Cultivate positive customer relationships, promptly addressing customer requests while balancing them with company resources.
- Be knowledgeable with shop practices and inventory requirements. Be familiar with customer part numbers.
- Coordinate rail action and expedite request across production departments, CS, SC, Planning and Scheduling.
- Interface daily with Planning to ensure jobs are planned and provide assistance as needed.
- Track all customer revision changes requiring quotes, cancellation charges, coordinating First Articles.
- Coordinate RFQs, Long Term Pricing Agreements that are routed directly through Customer Service to Business Develop; Follow status and customer RFQ dates for contract negotiation,
- Act as a subject matter expert for customer contractual requirements, maintaining and updating milestone plans for customer requests.
- Act as the primary liaison between the company and customers, leading challenge request assessments and status meetings for start-up projects.
{=html} <!-- --> - Track and report daily activities, process purchase orders for calibration, and coordinate RMAs with QA Manager and customers. Coordinate customer late/early hits with Customer. - Prepare weekly ship lists for min/max customers. Coordinate hot/ship shorts for customers. - Partner with accounting to ensure proper costing of jobs - Perform additional other duties as assigned.