Job Information
Mental Health America of South Central Kansas Client Access 2 in Wichita, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13020832
Job Description: Position Overview: Responsible for registering clients in a pleasant, professional, and timely manner, including, but not limited to, scheduling, client interaction, collecting payments, gathering client information and data entry. Answers phone calls in courteous, efficient manner.
- Greet clients and visitors with warmth, compassion, and demonstrated commitment to exceptional service.
- Answers telephone in a prompt, professional manner by assessing the needs of the caller and directs the call based on those needs.
- Treats clients with respect and responds to their needs in a prompt, friendly and courteous manner.
- Monitors and addresses voicemail in a timely manner.
- Enters required data in the system, with emphasis on accuracy.
- Handles incoming referrals to complete and schedule Intakes.
- Confirms demographic and insurance information.
- Schedules new and existing clients for appointments.
- Provides necessary paperwork and/or documentation to clients for upcoming appointments.
- Schedules clients appointments and maintains providers schedule for maximum productivity.
- Complete check-in process accurately and efficiently including collecting co-pays and/or balances.
- Assists the billing department with issues and questions pertaining to billing and insurance payments.
- Verifies eligibility and verify insurance for all services. Communicates with client if coverage is disrupted.
- Responds to requests in a friendly, timely, cooperative manner.
- Ensures proper utilization of supplies and resources.
- Make sure the Management Team is informed of any unusual and significant issues that may affect client satisfaction, timeliness of services, reimbursement, or general client access to services.
- Attends and participates in meetings and is responsible for all information communicated at meetings.
- Demonstrates the ability to participate in and/or implement team decisions.
- Actively participates in and encourages actions that promote good public relations with clients, families, and the community.