Job Information
Lenovo Services Operations Specialist in Whitsett, North Carolina
Services Operations Specialist
General Information
Req #
WD00077633
Career area:
Logistics
Country/Region:
United States of America
State:
North Carolina
City:
Whitsett
Date:
Tuesday, March 18, 2025
Working time:
Full-time
Additional Locations :
- United States of America - North Carolina - Whitsett
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .
Description and Requirements
Work with the team to ensure product returns and device refurbishment processes run smoothly.
Ensure our E2E processes are in place within each Geo to support ARS, Refurb, Broker listings.
Must be flexible as this new role is evolving and will add and subtract initial assignments as time goes on.
Implement process to proactively gather key attributes needed to publish descriptions and focus on continual improvement.
Maintain clear overview of Lenovo refurbishment and broker process.
Address any open issues in a timely manner with quality results.
Implement process for managing custom returns
Support the rest of the team as needed
Work with GSC team on new and upcoming opportunities
You’ll be a good match, if you have:
2+ years’ experience in similar role such as product management, service repair or delivery, operations management, ITAD operations
IT/PC product repair, refurbishment and/or engineering knowledge
Experience with vendor and kpi management
Strong excel and PowerPoint execution
Good performance analytics and performance management skills
Experience in ITAD operations is very welcome
Ability to effectively communicate with diverse internal and external stakeholders across all Geographies.
Project management skills are an advantage
Strong interest in sustainability and circular economy
Language: English – other languages are a plus.
Process minded person with excellent communication skills, Partner management, Self-driven, Self-learner, Ability to build up and maintain relationship with internal and externa stakeholders, ,
This role will allow a flexible working schedule.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations :
United States of America - North Carolina - Whitsett
United States of America
United States of America - North Carolina
United States of America - North Carolina - Whitsett