Job Information
Vertiv Corporation Thermal Services Region Director - Westerville in Westerville, Ohio
POSITION SUMMARY At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service. Why Vertiv is the best company for Field Service professionals: * Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture * Company leaders have many years of hands-on Field Service experience in this industry and many others * Tremendous focus is placed on employee technical and leadership development * Technical Training takes place in our state of the art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learning * Competitive benefits include: Company vehicle, smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k, Profit Sharing, & Generous PTO/Vacation Plan, Medical, Vision & Dental & more * Abundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides * Company-wide commitment to promoting a strong work/life balance * An employer-of-choice for Veterans with technical backgrounds The Thermal Services Region Director is responsible for overall operations and customer experience in the North America Region. Leads a field directed thermal service business focused on safe work practice and operational excellence. Responsible for resource optimization, commercial relationships and decision making, & developing talent. Deploys and maintains standardized tools, systems, and support for the assigned Area & District teams. Manages resources to maximize customer satisfaction and improve productivity and profitability, delivers customer satisfaction plans including contract commitments, service level agreements, and service asset management. Effectively recruits, develops, and retains employees. Fosters a team environment while providing regular performance feedback, development, and coaching. Requires extensive interaction and relationship building with internal and external customers. RESPONSIBILITIES * Provides strategic direction, consistent with Vertiv Core values and mission statement for North America. * Works closely with sales and offering teams to create and establish executing plans for new programs that deliver profitable growth. * Leads effort to drive and strengthen customer loyalty programs that secure and retain service contract customers. Leverages internal and external relationships by actively networking with sales professionals, customer's decision-making associates, all of which enhance the local reputation of Liebert Services and the local team. * Drives profitable growth through effective management of assigned assets (people, financial and material). Manages assigned people and assets in a manner that meets or exceeds key performance goals (KPI's). * Together with sales teams and local business partners, manages the appropriate assignment of customer accounts between service operations. Manages escalations through team approach and delivers best outcomes for customer and overall business. * Review proposals, reports, expense accounts, job files, and other region documentation and sign contracts consistent with limits of authority. * Hold regular periodic meetings to promote effective region communication. This includes participating on Key Account Business Reviews, annual operating plans, and discretionary budget/cost forecasts in addition to associate succession planning. Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjM3NTczLjEwNTA4QHZlcnRpdmNvbXAuYXBsaXR