Job Information
Flagstar Bank, N.A. Credit Bureau Reporting Analyst in Westerville, Ohio
Position Title Credit Bureau Reporting Analyst Location Work From Home United States Job Summary Flagstar Bank is seeking an individual to join our Credit Reporting department as an Analyst. This position is responsible for responding to daily consumer credit disputes originated through e-OSCAR and incoming daily direct disputes (i.e. efaxes, mail, e-mails and tickets originated from the call center), by researching multiple systems, included, but not limited to: MSP, DNA, eOSCAR, GCC Browser, IDM, Black Knight Desktop, Credit Repositories software (Experian, Equifax, Innovis and Transunion), Bankruptcy Court information software and google engine. This position is also accountable for the research of internal and external audit findings to determine their validity and make necessary updates. Verify and validate monthly reports from MSP and Credit Bureau Repositories for credit reporting account accuracy. Required to complete and meet project deadlines. Candidate should show initiative, be willing to interact with external and internal customers and have a passion for learning. Pay Range: Local Minimum Wage - $18.62 - $24.00 Job Responsibilities:
- Responsible for working with internal and external customers
- Responsible for working daily reports, researching and resolving exceptions within the time frame set by the department guidelines
- Responsible verifying mortgage documents to ensure system accuracy and drafting documents to complete incoming request
- Responsible for supporting job functions within the department which includes cross training / participating in special projects
- Candidate will receive ongoing training to stay abreast of compliance standards, system updates and department guidelines
Ensures compliance with applicable federal, state and local laws and regulations. Completes all required compliance training. Maintains knowledge of and adhere to Flagstar's internal compliance policies and procedures. Takes responsibility to keep up to date with changing regulations and policies. Job Requirements:
- HS Diploma, GED or Foreign Equivalent
- Specialized Training: Black Knight Mortgage Servicing Platform
- 1-3 years mortgage servicing experience
- Microsoft excel and word
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity