Job Information
UPMC Medical Coordinator I - Center for Emergency Medicine in West Mifflin, Pennsylvania
T he UPMC Center for Emergency Medicine is looking to hire a Full-Time Medical Coordinator I to support the Communications Center.
Schedule:
(2) 8-hour shifts & (2) 12-hour shifts
Rotating days, nights, weekdays, and weekends
Purpose:
STAT-MD is a physician driven service providing consultation services to commercial airlines. The Medical Coordinator is required to act as the initial point of contact and facilitator in obtaining and providing accurate information to the STAT-MD physician. The Medical Coordinator needs to process and coordinate information quickly, efficiently and proficiently.
Responsibilities:
Answer incoming calls to the STAT-MD Communication Center, determining the emergent or non-emergent nature of the call and processing per departmental guidelines.
Accurately and efficiently maintain file documentation, including transcribing information received during consultations with the physician. All documentation must be completed by the end of each shift.
Coordinate communications between clients, customers, facilities, physicians, and/or associated personnel.
Participate in daily quality assurance reviews as directed making changes based on departmental guidelines.
Contact and coordinate with the appropriate supervisor for unusual operations.
Working knowledge of the multiple communication methods utilized in the department
High School diploma or equivalent is required
Experience in a health care setting, transfer center, or call center is preferred
Knowledge of medical terminology
Strong interpersonal, communication, and organizational skills
Computer literacy / data entry skills
Customer service experience preferred
UPMC is an Equal Opportunity Employer/Disability/Veteran
UPMC
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