Jobs for People with MS: National MS Society

Description We are inviting applications for the role of an EUC Support Specialist 3 in the life insurance industry, based in West Des Moines, Iowa. As an EUC Support Specialist 3, you will be tasked with addressing software and hardware issues, managing and resolving customer issues, and contributing to IT projects. This role offers a contract to permanent employment opportunity.

Responsibilities:

• Offer high-quality service to both on-site and remote employees by resolving escalated customer requests and incidents from the Service Desk

• Monitor the incident management queue to ensure customer issues are dealt with within established timeframes

• Assist in the execution of IT projects, including hardware/software deployments, infrastructure upgrades, or migration projects

• Maintain the accurate tracking of company PC assets and update knowledgebase information as needed

• Diagnose and resolve issues with both software and hardware, ensuring end users can resume their job responsibilities

• Utilize scripting for automation and solving common IT tasks

• Provide support for enterprise networks (LAN/WAN, VPN, DHCP, DNS) and show familiarity with TCP/IP and network protocols

• Troubleshoot hardware and software issues in both Windows and MacOS environments, including laptops, desktops, and peripheral devices

• Manage user accounts, group policies, and organizational unit (OU) structure in Active Directory

• Use endpoint management systems like MCM (Microsoft Configuration Manager), Microsoft Intune, or equivalent for software deployments, patch management, and device security. Requirements • Candidate must have a minimum of 5 years of experience in EUC Support or a similar role.

• Expertise in Active Directory is crucial for this role.

• Thorough understanding and experience with Computer Hardware is required.

• Proficiency in Configuration Management is necessary.

• Experience in Deployments is essential for this job.

• Familiarity with Windows 11 is a must.

• Prior experience in Migration tasks is required.

• Knowledge and understanding of GPO - Group Policy Objects is necessary. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .