Jobs for People with MS: National MS Society

Job Title: Order Support Specialist

Job Description

We are seeking a highly motivated and detail-oriented Order Management Specialist to join our growing team. The ideal candidate will work closely with sales to confirm pricing and clarify customer requirements, ensuring a seamless order fulfillment process from start to finish.

Responsibilities

• Perform all phases of the order fulfillment process, including order entry, confirmation, purchasing buy-to-order materials, creating picklists and jobs, and managing other customer records.

• Enter customer orders, ensuring accuracy and timely processing from quote to invoice.

• Follow up on customer orders to increase the percentage of on-time deliveries, and promptly communicate any changes.

• Answer phone calls and emails, qualify incoming calls and emails for proper routing and assistance.

• Assist customers with requests regarding order status, stock status, list pricing, tracking numbers, and more.

• Keep written and/or electronic records of relevant customer correspondence for review.

• Develop friendly working relationships and positive rapport with customers.

• Monitor the progress of orders to ensure they follow the schedule, communicating with all relevant employees to ensure delivery times are met and promptly communicate any issues.

Essential Skills

• Proficiency in order entry and data entry.

• Experience in production scheduling and order processing.

• Strong communication and organizational skills.

Additional Skills & Qualifications

• High school diploma or Bachelor's degree in a related field.

• ERP knowledge is a plus but not required.

• Basic math and reading skills.

• Proficiency in Microsoft Office (Excel, Outlook).

Work Environment

The position operates in a family-owned company with a very tight-knit group. The company is experiencing growth, offering ample opportunities for career advancement. The work schedule is Monday to Friday, 8am to 5pm.

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Wentzville,MO.

Application Deadline

This position is anticipated to close on Mar 20, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.