Jobs for People with MS: National MS Society

Job Description

As a member of this team, you will also be responsible for prioritizing and advancing issues when appropriate, using knowledge transfer forums to identify and resolve problems as well as contributing to all phases of desktop support, including coordination, monitoring, tracking, and resolution, related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues. Finally, in this fast-paced, leading-edge organization, you will perform telecom moves, adds, and changes (MAC work) for end users with limited support. You will support the team in delivering quality technical support for local end-users, which includes solving technical problems and liaising between end-users and stakeholders.

If this sounds like you, we hope to meet you! Create the future with us. Apply now.

Basic Qualifications

• At least 5+ years total combined work experience and completed higher education.

• At least 2+ years as a support technician in a Senior level capacity

Preferred Qualifications

• Associate degree (Higher Education, Higher National Diploma)

• At least 3+ years of end user and hardware support in a hospital setting

• At least 6+ years of office support, call center, or phone support work experience.

• At least 6+ years of operating systems support work experience.

• At least 6+ years of end-user device support and troubleshooting work experience.

• CompTIA A+ and Network + Certification and/or Microsoft Certifications

• ITIL Foundations Certification

Expectations

• Must reside in or around the Weirton, WV tri-state area.

• Willing to work additional or irregular hours as needed and allowed by local regulations.

• Work according to corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any security compromises within the scope of the position.

• Perform other responsibilities as assigned.

Required Skillsets

• Active Directory

• Asset Management

• Basic Networking

• Excellent Customer Service

• Proven project planning experience

• Microsoft 365 Administration

• Proficient Troubleshooting and Problem-solving skills.

• Imprivata

• SCCM

• Patch Management

• MDM

Responsibilities

As a Support Technician 2, you will provide day-to-day technical support for end-user hardware and software needs and project-based support onsite. You will provide routine, technical support and maintenance for desktop, laptop, telecom and network systems including hardware, application software, operating systems and connectivity. Your responsibilities will include troubleshooting hardware and software issues and document resolution and support as needed in addition to installing, configuring, and updating end-user desktop and laptop software with the backing as needed. You will also be responsible for prioritizing and escalating issues when appropriate, using knowledge transfer forums to identify and resolve problems as well as contributing to all phases of desktop or telecom support, including coordination, monitoring, tracking, and resolution, related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues. Finally, you will perform telecom moves, adds and changes (MAC work) for end users with limited support.

One to two years experience supporting medium to large applications, working directly with internal/external clients, and providing user support of IBM PC/Windows network custom business applications preferred. Experience with Microsoft Windows and MS Office applications, specifically EXCEL, Word, PowerPoint, and Electronic Mail preferred. Ability to develop a working knowledge of assigned company products, interact effectively with other technical and non-technical resources, and quickly establish comfortable and effective working relationships. Demonstrate ability to analyze and evaluate complex data, manage multiple tasks at one time, and problem solve to meet deadlines.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer