Jobs for People with MS: National MS Society

Eaton’s ES AMER ESS division is currently seeking a Warranty Service Representative.

This role is based in Waukesha, WI. No relocation assistance will be provided.

The expected annual salary range for this role is $52499.97 - $76999.96 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

The Warranty Services Representative will proactively interface and communicate directly with customers, sales engineers, agents, distributors, employees, authorized repair centers and other entities as necessary on warranty and equipment service issues and activities (written and verbal) to achieve satisfactory resolution of customer field product issues. The goal of this role is to retain customers with polite, timely, and professional responses.

Essential Functions:

• Utilizes the applicable Quality Management Database System and SAP to record and process field product incidents/activities and distributes necessary information to the organization. Issues service ticket authorizations for product issues as required.

• Prepares and processes orders, creates contracts and purchase orders for warranty parts and services.

• Evaluates part requirements and evaluates product information to determine what part will meet the needs of the customer. Includes, but not limited to sales orders, credits, debits, quotations, order processing activities, Engineering Bill of Materials, and schematics.

• Responsible for directing warranty repair products to an approved service provider, or to the factory as required.

• Responsible for managing customer information relative to the product issue prior to return and organizing return of the product to the customer after completion of the repair. Acts as the point person for customer contact of post ship product problems; gathers information and provides guidance to customer in the event of non-conforming or an inoperable product.

• Participates in service ticket follow-up activities with appropriate internal and external resources as necessary to ensure tickets are completed and customer issues are resolved. Maintains a channel of communication with customers as to repair status and anticipated return of product.

• Participates in maintaining department and ISO quality standards for Warranty activities. Dedicated to the concept of continuous improvement.

• Maintains a knowledge of LIPE and associated products.

• Responsibilities also include non-warranty related Quotations, Order Processing, Expediting, Returns, and general issue resolution

Qualifications:

Required (Basic) Qualifications:

• Associate’s Degree from an accredited institution OR High School Diploma along with two (2) years of experience in customer service

• One (1) year of experience with SAP, or similar experience with an MRP system, special analysis, and investigation software

• Must be eligible to work in the US. without company sponsorship now or in the future.

• No relocation assistance will be provided for this role. Only candidates within a 50-mile radius of Waukesha, WI will be considered. Active-Duty Military Service Member candidates are exempt from the geographical area limitation.

Preferred Qualifications:

• Bachelor’s degree from an accredited institution preferred.

• Knowledge of technical and commercial aspects of product design, manufacture, and application.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here (https://www.eaton.com/content/dam/eaton/company/careers/US%20Benefits%20updated%2010.24.22.pdf) for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.