Jobs for People with MS: National MS Society

Audiovisual / Videoconferencing Technician I

Employment Type: Full Time

Date Posted: 6/12/2024

Location: Washington, DC

Pay Range: Negotiable

Job Number: JO-2406-2421

Primary Function

Provide high level daily technical support to clients in conference rooms and event spaces, and those who join virtually; work independently and collaboratively with a team of Technicians and IT professionals servicing global conferencing, with the goal of providing responsive and effective service.

Rate: $27.00 - $30.00 per hour

Duties & Responsibilities

• Prepare and close conference rooms for meeting requirements, and auditoriums for event requirements, as required by the client

• Set up, playback and record from a variety of video and audio sources; Set up content sharing presentations to display on screen in varying room types

• Set up, operate, and strike conference room VC and AV systems including varying types of microphones and sound amplification (PA) systems, data/video displays and projection systems, AV device control systems, simultaneous interpretation (SI), videoconferencing equipment, computer control systems, video switching, professional audio and video recording systems and video streaming

• Verify, test, troubleshoot and monitor videoconference and/or mobile, remote connections prior to and during meetings

• Verify, test, troubleshoot, and monitor playback of client-provided meeting content such as Powerpoint, Canva, or similar presentations/decks

• Assist Service Desk operations by responding to client chats, calls, and emails, join events in progress to troubleshoot and fix urgent discrepancies

• Remotely monitor conference room systems via desktop applications and proprietary tools

• Host and moderate meetings on virtual platforms such as WebEx Meetings and Webinars, Zoom Meetings and Webinars, Microsoft Teams

• Conduct trainings/demonstrations for users and teams on video conferencing platforms

• Take escalations from IT teams related to video conferencing equipment and connections

• Maintain conferencing equipment on the HQ campus as per schedule

• Create and contribute to operational documentation and SOPs

• Report system anomalies, equipment problems, customer relations issues or any other daily event concerns that arise. Assist with creating client reports and discrepancy detail.

• Other duties as assigned

Skills & Qualifications

• Demonstrates excellent customer service and communication skills, providing a comfortable meeting environment and confidence in the Technician and AV Team

• Solid work ethic; interest and enthusiasm for growing skills in the IT or AV industry

• Excellent knowledge of current AV & VC industry practices, standards, and procedures

• Understanding of signal flow and able to provide basic troubleshooting for VC, AV, and IT equipment

• Critical thinking and problem-solving skills required, as to manage technical situations during events and create strategies for problem mitigation, and long-term solutions

• Experience with microphone systems, digital audio consoles, standards based (SIP/H323) videoconferencing equipment, SI equipment, video systems, lighting equipment, computers, device control systems

• Strong documentation skills using MS Office suite, such as Word, PPT, and Excel

• Additional AV and media skills such as audio recording, camera operation, editing, or field experience are desirable

• Ability to deliver on dynamic requirements on a day-to-day basis

• Ability to support clients from planning, execution, and conclusion of events

• Ability to read, speak and effectively communicate in the English language

• Ability to thrive in a multicultural and multilingual environment

Education & Experience

• Bachelor’s Degree in Information Technology, Communications, Audio/Electronic Engineering, or related field preferred; or technical school training with IT training and related experience

• 3+ years of experience with the setup, operation and troubleshooting of conference rooms, auditoriums, theater, hotels and/or broadcast environment

• CTS, DES, or similar certification preferred

• Experience with ServiceNow workflow management system is preferred

• Experience with Cisco TMS, Control Hub, and the WebEx application is preferred

To Apply

Use the link at the bottom of this page to apply. Make sure you are using the latest version of your browser.

Diversity Inclusion & Customer Service Statement

TeamPeople is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way.

We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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