Jobs for People with MS: National MS Society

Location: Must live within a commutable distance of the Tampa FL or Warwick RI Offices only

In office once a month for in office meetings

Responsibilities include:

• Exercise judgment and product understanding to determine appropriate handling of complex issues and high-value financial transactions around core business functions of the unit.

• Resolve customer questions and escalations in a consistently accurate and timely fashion.

• Utilize experience, initiative and judgment to analyze and resolve discrepancies and issues and resolve internal and external client escalations that impact the unit on a high priority basis.

• Establish and maintain a positive and professional relationship with internal and external client’s business partners.

• Execute special projects assigned by management within the allotted time frame.

• Perform other duties as assigned or required.

• Ensuring policy compliance with laws

Requirements

• Bachelor’s Degree or comparable professional experience

• 2-4 years of operational experience preferably in the customer service or financial services industry

• Prior experience in life insurance preferred

Candidate should demonstrate the following qualities:

• Attention to Detail

• Accuracy

• Efficiency

• Prioritizing

• Good written and verbal communication skills

• Good Attendance

• Ability to multitask and handle high volumes of work in a fast-paced environment

• Ability to excel in an ever-changing environment while meeting several deliverables

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.