Job Information
Publicis Groupe Enterprise Financial Systems Business Analyst (Operations) in Warsaw, Poland
Company description
About Publicis Groupe
Publicis Groupe is one of the largest advertising agency holding companies in the world and a global leader in marketing communications and digital transformation. Driven by data, cutting-edge technology, and creativity, our solutions enable brands to provide customers with tailored experiences on a large scale. We utilize the Power of One operating model to integrate and develop competencies that create increasing business value for current and future clients. We are present in more than 100 countries and employ over 90,000 professionals. In Poland, Publicis Groupe includes world-renowned agencies such as Saatchi & Saatchi, Leo Burnett, Zenith, Starcom, and LiquidThread, among others.
About Publicis ReSources
Publicis ReSources is the backbone of Publicis Groupe, the world's most valuable agency group. We are the only full-service end-to-end shared service organization in the industry, enabling Groupe agencies to innovate and transform for their clients.
Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis ReSources has grown to 5,000 employees in over 66 countries. We provide technology solutions and business services, including finance, accounting, legal, benefits, procurement, tax, real estate, treasury, and risk management.
Overview
You will provide systems support for Altair EcoSystem, a bespoke SAP platform, along with other ERPs, to prestigious Groupe brands and their shared service centres. The main focus will be problem-solving, service coordination, client engagement, support compliance and assessment.
You will be working within a small team, spread across several countries, which supports thousands of users and numerous brands. You will need to liaise with any individuals / teams at all levels to ensure we deliver the necessary system support and resolution to the task at hand.
You will ideally be experienced in Business Operations and Profession Services Automation Processes e.g., Clarizen Product. This will include Project and Resource Management to connect our workforce across the platform. This product sits on the Publicis SAP financial engine so a good knowledge of SAP would be an advantage. Excel and Word, with System Support / Service Desk experience and a strong finance background.
Responsibilities
Assist the PPM Lead on deploying the PPM tools across our user base and country model
Analysing and seeking resolution for PPM tool (Clarizen) and any financial or system queries that users may have with Clarizen or Altair (SAP) via queues in our ticketing system (Service-Now)
Supporting the Agencies when performing user acceptance testing and training
Liaise with offshore teams with regards to tickets which cannot be resolved locally.
Co-ordinate with various teams with regular issue resolutions meetings – Agency Teams, Core Teams, Management and Offshore Teams
Liaise with key users to identify and understand critical requirements (including reporting requirements) and enhancements.
Help with the setup of new users and confidential information within Publicis Altair (SAP) Eco-System , including security administration and maintaining user groups.
Support the relevant teams when they are implementing new company structures, mergers and acquisitions.
Involvement in various projects set out in the Groupe’s Application Program Strategy
Qualifications
PPM Operational Background such as Clarizen Product for PSA
SAP
Finance background.
Experience with providing systems support to large number of users or agencies
Experience with ticketing systems.
Important, but not essential
Experience in advertising or other marketing firms would be beneficial.
Knowledge of how agencies and media companies work is a plus.
Strengths and Attributes
Excellent written and verbal communication skills, as well as strong problem-solving abilities and an aptitude for learning new technologies.
Desire to work in fast-paced environment to ensure that applications meet or exceed specifications in a scalable and secure environment, against tight commercial deadlines.
Strong organisational and prioritisation skills.
Self-motivated, creative and strong sense of accountability.
Self-starter accustomed to working on own initiative.
Strong communication skills and a successful track record of dealings with all levels of management.
Evidence of working effectively within a team and a willingness to support the team is an absolute requirement.
An understanding of book-keeping principles.
Knowledge of Microsoft products
Ability to learn rapidly from written material and applying this to developing practical expertise
Additional information
Employment contract
Modern office in a business district of Warsaw or Lublin
Private medical care
Cofinancing of the MultiSport card
Cofinancing of leisure time
Opportunity for professional development
International cooperation
Culture of dialogue and openness to initiative
Friendly working atmosphere
Work-life balance
No dress code