Jobs for People with MS: National MS Society

Description

Our client is looking to hire a Market Research and Insights Manager with 5+ years of experience in primary research and/or VoC/CX Programs. This is a full-time, hybrid position just outside of Boston requiring 2+ days a week in the office. Ideally looking for someone who comes from a highly regulated industry. Must have Survey Management experience, Voice of Customer platform experience, hands-on quantitative and qualitative market research experience, and primary research experience. Salary is up to 120K with a 10% bonus (with some potential flex if needed).

The Market Research and Insights Manager will play a key role that will help fuel ongoing insights that support the strategic plan and the ongoing growth of each of the business lines. The Market Research and Insights Manager will help expand the research function for the bank and its primary and secondary research practices as well as the Voice of Customer (VoC) program.

Responsibilities:

• Plan, direct, and implement primary market research studies - both quantitative and qualitative.

• Manage research vendors or conduct research studies internally based on the most strategic approach.

• Supervise the Voice of Customer (VoC) program daily, collaborating with the manager and vendor, ensuring smooth operations of customer feedback loops, program optimization, results review, additional data analysis, and liaising with internal teams.

• Expand the VoC program by identifying key customer touchpoints, evaluating operational feasibility, analyzing appropriate operational data, and designing a new customer feedback program.

• Discover and share actionable market and customer insights deriving from the VoC and other market research data.

• Conduct exhaustive analyses of operational, financial, or customer data to identify key attributes for understanding customer experience/journey or business opportunities.

• Support market and competitive intelligence initiatives through secondary research and competitive analysis.

• Manage vendor contracting/onboarding processes internally and maintain vendor relationships.

• Effective collaboration with Marketing colleagues and cross-functional teams.

  Requirements

Qualifications:

• A Bachelor's degree is required; advanced degree preferred.

• A minimum of 5 years of experience in primary research and/or VoC/CX Programs.

• A demonstrated record of independently managing and leading primary research or VoC programs.

• Hands-on experience with a wide array of quantitative and qualitative market research methods; expertise in market research-specific statistics and analytics.

• Market & competitive intelligence analysis training and experience are preferred.

• Prior experience in financial services or other regulated industries is desirable.

• Skillful in processing, analyzing, and synthesizing data from primary, secondary, and operational data sources.

• Excellent verbal and written communication skills with experience in simplifying complex analyses to deliver compelling narratives to audiences of all levels.

• Exceptional project management skills; highly organized with a keen eye for detail.

• Self-motivated, proactive, and can efficiently manage multiple projects while effectively collaborating with colleagues.

  Innovation starts with people.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .