Job Information
HTC Global Services Inc P&C Insurance Business Systems Analyst in Walnut Creek, California
HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.
At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.
Title: Business Systems Analyst – P&C Insurance
Help Shape the Future of Insurance Technology: We’re seeking a sharp, detail-oriented Business Systems Analyst with experience in Property & Casualty (P&C) insurance systems to play a critical role in modernizing our core insurance platform. You’ll work on a high-impact initiative to reverse-engineer and rebuild functionality from a legacy system into a modern, intuitive portal—enhancing usability without sacrificing core features.
What You’ll Do
Analyze and document the current UI, including all tabs, workflows, and functionality across PolicyCenter, Finance Center, and Agency Center.
Reverse-engineer the legacy platform to create clear functional specifications, UI mappings, and workflow diagrams—bridging gaps where no existing documentation exists.
Partner closely with the UI/UX team to review wireframes and ensure new designs preserve critical legacy behaviors while improving usability.
Write detailed user stories, acceptance criteria, and define backlog items to support Agile development cycles.
Collaborate with developers, architects, and QA teams to ensure the new solution mirrors functionality and adheres to technical standards.
Define and execute test strategies, including manual testing, regression testing, and user acceptance testing (UAT), to validate functionality.
Perform defect triaging and work with QA and DevOps to ensure timely resolutions and high-quality releases.
Work cross-functionally with technical SMEs, IT stakeholders, and infrastructure teams to address integration points and system dependencies.
Support go-live planning, post-launch monitoring, and validation to ensure a smooth transition and functional parity with the system.
What We’re Looking For
Proven experience as a Business Systems Analyst in the P&C insurance domain, with exposure to policy, finance, and agency operations.
Strong ability to work with undocumented legacy systems and translate technical behavior into clear business requirements.
Experience collaborating with UI/UX teams, developers, QA, and DevOps in fast-paced environments.
Hands-on experience in writing user stories, defining acceptance criteria, and supporting Agile teams.
Knowledge of insurance platforms, system integrations, and end-to-end system testing practices.
Excellent communication, problem-solving, and documentation skills.
Why Join Us?
Be part of a critical system modernization project with direct business impact.
Own your work—take the lead in uncovering and shaping key system functionality.
Work with cross-functional teams in a collaborative, forward-thinking environment.
Competitive pay, flexible work options, and the opportunity to grow your career in insurance tech.
Excited to drive transformation in a core insurance system? Apply now and help bring into the next generation of digital platforms.
Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.
For information on the compensation range for the job and an overview on benefits that HTC Global Services offers please email compensationrange@htcinc.com. The salary, other compensation and benefits information shared by HTC would be accurate as of the date of sharing the information. The disclosed range would consider factors not limited to, geographic location, educational qualification, relevant experience, certifications, skills, suitability/fit for the role, and business or organizational needs. HTC Global services reserves the right to modify the ranges at any time, subject to applicable law.
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