Job Information
GEM Industrial Inc. Service Contract Admin in Walbridge, Ohio
GEM Service provides comprehensive services and technologies to keep facilities operating at peak efficiency for occupants. Services include HVAC and plumbing, testing/balancing, electrical, ductwork cleaning, facility management, energy procurement and building automation controls. Based in Toledo, Ohio since 1999, GEM Service is part of the Rudolph Libbe Group, serving customers in the Toledo, Cleveland and Lima, and Central Ohio markets as well as southeastern Michigan. For additional information, visit RLGBuilds.com.
JOB DESCRIPTION
GEM Service is searching for a detail-oriented person to join our team to assist with service contract coordination. Occasional same day travel may be needed to a regional office for assistance. This position will be part of the GEM Service Business Operations team.
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JOB RESPONSIBILITIES
- Preventative Maintenance Contract initial set up and renewal process in Key2Act and eCMS, including billing schedule.
- Annual review of contract for renewal
- Customer Site Equipment List Management
- Coordinate equipment barcoding at customer site.
- Maintain site equipment tasking and labor load schedule.
- Generate scheduled PMs.
- Maintain maintenance base and contract spreadsheets.
- Coordinate contract start-up meeting with internal team.
- Evaluate and close canceled contracts.
- Generate monthly contract invoices.
- Attend customer onsite startup meetings when Supervisor cannot attend.
- Coordinate new customer and customer loyalty program gifts.
- Follow up on all new contracts.
- Understand and have the ability to assist customers with the customer portal.
- Assist with tasks as directed by Service Customer Experience & Contracts Supervisor
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SKILLS
- Strong communication skills.
- Strong attention to detail.
- Organized and have the ability to multitask.
- Ability to work well and contribute in a team environment.
- Strong interpersonal skills.
Fluent in Microsoft Office.
EDUCATION/EXPERIENCE
- High school diploma is required.
- Construction/service industry is a plus.
- 3+ Administrative experiences is a plus.
GEM Inc. is an Equal Employment Opportunity Employer