Job Information
AAA Mid Atlantic Travel Advisor, Travel Contact Center in United States
Why work for AAA Club Alliance?
Work from home.
Computer equipment provided.
6 Paid Company Holidays plus 2 floating Holidays
Paid virtual training.
Company- wide Career mobility opportunities
3+ weeks of Paid Time Off in addition to paid Holidays
In addition, we also offer:
Competitive hourly rate $17.00 - $22.50 depending upon salary zone and experience plus monthly commissions.
401(k) plan with company match up to 7%.
FREE AAA Premier Membership
Medical, Dental, Vision and Prescription coverage
FREE Life Insurance
Auto repair, travel, and merchandise discount
Tuition reimbursement plus so much more!
AAA Travel Advisors support Member/non-Member sales and service on multiple levels through multiple communication channels related to full-service domestic and international travel products.
In addition, AAA Travel Advisors also:
Serve Members/non-Members through telephone, email, and web chat channels by selling and servicing all domestic and international travel-related products. with a concentration on Diamond Elite and Preferred vendor products.
Operates and is familiar with all ACA travel systems and applicable travel partner booking sites.
Complies with all ARC regulations and Club policies and procedures in the collection and handling of assets.
Answers and accurately processes incoming telephone calls, e-mails, and web chat sessions related to AAA travel while demonstrating a pleasant and professional manner in compliance with quality guidelines.
Participates as a user in testing of new systems/procedures. Mentor other Travel Contact Center Associates.
Do you have what it takes to be a AAA Travel Advisor:
This is a work from home position, candidates must live within our territory ( ·Connecticut ·Delaware ·Indiana ·Kansas ·Kentucky ·Maryland ·New Jersey ·Ohio ·Oklahoma ·Pennsylvania ·South Dakota ·Virginia ·Washington, DC ·West Virginia)
Minimum of a High School Diploma
A graduate of an accredited travel school (Preferred)
Minimum of Eighteen (18) months experience as a full-service Leisure Travel Agent
Experience with domestic and international travel.
Must be able to work one weekend day each week (shorter hours) - steady schedule. Choice of schedules.
Extensive knowledge of worldwide geography.
Work Schedules: (TBD) 1st shift with one weekend day to be included with less hours. Choice of schedules.
Training requirement: (TBD) Monday - Friday (9:00 a.m. - 5:30 p.m. EST) for the first 7 weeks. Work schedule will begin after training is completed. Paid Training. All computer equipment provided by AAA Club Alliance.
#LI-Remote #US
AAA Club Alliance (ACA) is an affirmative action - equal opportunity employer.
Our investment in Diversity, Equity, and Inclusion:At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.
Job Category:
Sales
Work from home or Remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia.
AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly six million members in 13 states and Washington, DC. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team.
We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while advancing their own career. So that leaves one question, are you ready to make a difference? (https://cluballiance.aaa.com/about/careers?pcrdl=true)
Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Employee Referral process!
We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can view our virtual benefit fair here. (https://www.virtualfairhub.com/AAAClubAlliance/public/welcome)
AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to jobs@aca.aaa.com.