Job Information
HashiCorp Sr. Implementation Services Engineer in United States
About the role...
We are building a team of Implementation Services Engineers to ensure the successful delivery of HashiCorp’s solutions for our enterprise customers. As a member of the Customer Service & Support organization, the Senior Implementation Engineer will be responsible for the project management and technical aspects of implementations. This starts with an internal hand-off with Sales all the way to a successful deployment, and a hand-off to the designated Technical Account Manager.
In this role you can expect to...
Participate in the full lifecycle of a client implementation from initial internal hand-off from our sales team and sales engineer to installation, system configuration, and testing
In some cases, you are also expected to provide some amount of training and limited post implementation support
Be a Subject Matter Expert (SME) on HashiCorp architecture, tools and products
Provide guidance for business decisions during the implementation from a technical perspective on issues such as: performance, scalability, reliability, and security
Work with our Product Management, Product Engineering and Support team to resolve issues that occur during the implementation
Manage the implementation plan, sharing weekly status reports
Set, manage and meet mutual expectations with the customer to ensure satisfactory completion of implementation projects
Handle escalations where necessary and manage customer as well as internal resources expectations
Facilitate discovery and requirements analysis sessions with customers and the HashiCorp team
Develop project plans and estimates in order to deliver on time and within budget
Track and report project metrics to ensure project success and mitigate risk
You may be a good fit for our team if you have...
8+ years Technical Account Management, Customer Support experience or Sales Engineering experience or equivalent experience - practitioners are highly encouraged to apply
At least 8 years in a customer facing role/customer success role
Ability to provide guidance for HashiCorp product deployment with strong skill sets in infrastructure architecture, cloud, IT operations, security, and development technologies and processes
Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms
Proficiency and/or knowledge of existing HashiCorp tools such as Vagrant, Packer, Terraform, Consul, Nomad, Vault and others
Expertise in open source and SaaS is a major advantage
Experience with implementing software products or solutions to large enterprise companies
Excellent presence; strong written and verbal communication skills
Upbeat, passionate, and unparalleled customer focus
Experience managing and influencing change in organizations
Strong project management skill
B.S. degree in an engineering or similar program from an accredited college / university preferred or equivalent experience
#LI-Remote
Individual pay within the range will be determined based on job related-factors such as skills, experience, and education or training.
The base pay range for this role in the SF Bay Area / NYC area is:
$153,000—$180,000 USD
The base pay range for this role in Seattle Metro, Denver / Boulder Metro, New York (excluding NYC), Washington D.C., or California (excluding SF Bay Area) is:
$140,300—$165,000 USD
The base pay range for this role in Colorado (excluding Denver / Boulder Metro) and Washington (excluding Seattle Metro) is:
$127,500—$150,000 USD