Jobs for People with MS: National MS Society

You Belong at Greenway

Bring your best and truest self. We celebrate what makes us different and what brings us all together. At Greenway Health, we are committed to an inclusive environment and a culture of belonging as we pursue our purpose of healthier communities, successful providers, and empowered patients. We are united in our goal to build the future of healthcare technology. Join us.

The Senior Director of Professional Services is responsible for developing the growth roadmap for professional services, overseeing revenue, budgeting, and hiring needs for the team, and collaborating with sales to commercialize new services. They also streamline processes, provide oversight to key client projects, and act as the primary point of contact for vendors and client escalations related to implementations.

Essential Duties and Responsibilities

• Responsible for building the growth roadmap for professional services and partnering with sales to successfully commercialize new services

• Manage revenue, budgeting, and hiring needs for the Professional Services team

• Participate in Quarterly Business Reviews and lead Monthly Operational Reviews

• Partner with sales on scope of work for net new clients to ensure alignment on client ROI

• Drive operational improvements and streamline processes to improve time to first value

• Provide oversight to key client projects

• Act as primary point of contact for vendors and client escalations related to implementations

• Partner with Product Management team to ensure release readiness

• Maintain strong, positive CSAT scores

• Partner with IT on functionality/technology to support a modern client onboarding experience

Education and Experience

• High School Diploma/GED

• Bachelor's degree or equivalent work experience

• MBA a plus

• Ten (10)+ years in a leadership position

• Five (5)+ years in operations related discipline

• Experience managing a P&L

Skills, Knowledge, and Abilities

• Excellent communication skills across all levels of organizations - both internal and external

• Operations process and quality improvement through Lean, 6-sigma,or other continuous improvement framework

• Experience implementing and driving performance of operational metrics

• Established track record of introducing new products or services successfully from concept to commercialization

• Strong analytical skills

• Experience in Healthcare IT; EHR space a plus

• Experience with FinancialForce/Certinia a plus

Work Environment/Physical Demands

• Prolonged periods of sitting at a desk and working on a computer

• Hybrid position. Must work on-site three (3) days per week as scheduled by the company

• Must be able to lift ten (10) pounds at a time

• While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for most of the workday

• This role requires that one can sit and regularly type on a keyboard most of their workday

• This position requires the ability to observe a computer screen for extended periods of time to observe their own and others’ work, as well as incoming and outgoing communications via the computer and/ or mobile devices.

• The role necessitates the ability to listen and speak clearly to customers and other associates

Here’s what we can offer you in exchange for your amazing work:

• Competitive pay

• Medical, dental and vision benefits

• Matching 401(k)

• Generous paid time-off programs

• Education reimbursement

• Growth potential for your career

• Corporate discounts

At Greenway, we strive to imagine, empower, engage, and inspire. Join us!

To learn more about Greenway, take a video tour of our office, and meet our employees, visit us at www.GreenwayHealth.com/careers.

Disclaimer: This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Greenway Health, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, gender, national origin, sexual orientation, disability, or veteran status.

If you are a Colorado resident, please email us at recruiting@greenwayhealth.com to receive compensation and benefits information for this role. Please include the Job ID in the subject line of the email.

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