Job Information
Zelis Project Manager, PINS in United States
Position Overview
The Project Manager, PINS (Payee Identification and Network Security) will report to the Sr Director overseeing Zelis Payments’ Fraud, Risk Management, and Identity Verification organization (PINS). The PINS team centrally manages Fraud, Onboarding/Verifications, and Account Servicing for Zelis clients, addressing issues related to account takeover, business identification, bank account validation, and more.
This individual contributor role, under the Sr. Director of PINS, will drive projects aligned with corporate and business-level objectives. Collaborating with business operations, risk, product, and business unit leaders, the role involves gaining diverse perspectives, gathering decision-making information, and supporting initiatives focused on process optimization, system automation, and balancing risk, expense, and experience in the Zelis Payment Network.
Key Responsibilities
Supporting leadership in establishing and overseeing operational risk policies and tools
Building a deep understanding of PINS team functions to provide support and recommendations
Developing and maintaining relationships across the organization to support the PINS department strategically
Leading cross-functional projects to enhance PINS processes.
Analyzing data, identifying trends, and providing impactful recommendations
Identifying and addressing risks and issues in projects, processes, and systems
Acting as a liaison, consulting with internal and external stakeholders to improve control measurements, metrics, and reporting
Documenting processes, procedures, roles & responsibilities, and managing updates
Meeting critical timelines, working independently, and prioritizing projects
Influencing and communicating effectively with stakeholders
Performing other duties as assigned to support the PINS department
Required Qualifications
Bachelor’s Degree
5+ years of operational or project management experience
Experience in payments, anti-fraud, anti-abuse, Trust & Safety, or Risk Management
Preferred Qualifications
Experience with payment monitoring, optimization, or customer risk scoring/modeling
Familiarity with Atlassian tools like Jira and Confluence
Professional Certification such as PMP
Agile Framework and methodologies experience
#LI-RZ1
As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.
Commitment to Diversity, Equity, Inclusion, and Belonging At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.
Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com
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As the leading healthcare payments company, we price, pay and explain care for payers, providers, and healthcare consumers. Zelis was founded on a belief there is a better way to determine the cost of a healthcare claim, manage payment-related data, and make the payment because more affordable and transparent care is good for all of us. We partner with over 700 payers, 1.5 million providers, and millions of members -- enabling the healthcare industry to pay for care, with care.Zelis brings adaptive technology, a deeply ingrained service culture, and an integrated pre-payment through payments platform to manage the complete payment process.