Job Information
BT German Speaker Service Desk Agent in Debrecen, Hungary
German Speaker Service Desk Agent
Job Req ID: 33934
Posting Date: 24 May 2024
Function: Engineering
Unit: Business
Location:
Building 31, Budapest, Hungary
Salary: Competitive
Location: Debrecen or Budapest
Why this job matters
This is a role within our service desk teams, working with clients offering technical support. You'll be our primary face to these customers on a day-to-day basis, so clear communication and customer service skills are a must!
Please note that this role requires colleagues to work in shifts and is based in Budapest OR Debrecen Office ( with hybrid working element to it 3 days from the office and two days from home).
Language skills:
• English on a fluent level is a must
• German on a fluent level is a must
Required and desired skills:
Soft skills:
Ability to meet the customers’ needs in line with the business requirements is a must
Working with a cooperative and positive attitude in group settings to achieve common goals is a must
Taking the responsibility and takes care of the consequences of making a decision
Acting in advance of a future situation, e.g., making things happen, putting energy to solve the situation
Good stress management skills in a fast-paced demanding field is an advantage
Professional skills:
ITIL and Cisco troubleshooting experience is an advantage
Customer support experience is an advantage
Fresh graduates are welcome
The skills you’ll need
Troubleshooting
Customer Service
Escalation Management
Continuous Improvement
Vendor Management
Network Delivery
Network Security
Network Testing
Network Configuration
Technical Documentation
Network Integration
Network Implementation
Requirements Management
Incident Management
Event Planning
Decision Making
Growth Mindset
Inclusive Leadership
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
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