Jobs for People with MS: National MS Society

Here at Conduent we believe that a typical Customer Service Advisor doesn’t really exist! We value the diverse range of skills and experiences our colleagues bring day to day to our company. We expect you to have good general PC knowledge and IT skills, however the ability to provide a professional and efficient service to our customers and clients is our primary focus as full training will be provided.

Conduent are a Global Business Processing Outsource company. This role will be supporting a busy transportation client and will involve managing customer calls, web chat and correspondence.

Being enthusiastic and motivated to deliver an outstanding level of customer service is paramount to our global & mission-critical services. The role can be varied across all teams, so flexibility is required.

Contract: Permanent

Location: Leeds, LS11 5BD

Shifts: 37.5 hours per week, rotational shifts - Monday to Sunday between the hours of 08.00am and 8:00pm with alternate days worked on a weekend.

Salary: £22,308 rising to £22,790 after completion of probation period (Pro-Rata)

Your responsibilities will include:

• Provide excellent customer service over the phone, email and webchat.

• Identifying opportunities to promote additional services to the customer.

• Resolve any customer complaints and queries.

• Help shape our culture by demonstrating our core values.

• Attending training sessions to continuously improve knowledge and performance.

What we are looking for:

• A desire to deliver great customer service & aim to make customers happy with the service they have received on first contact.

• An empathetic approach to customers in difficult situations.

• Being able to adapt and work in a fast-paced environment.

• A clear understanding of what good service looks like.

• You will need to demonstrate a positive & professional telephone manner.

• Good verbal, writing & communication skills.

What we offer you:

• 29 days paid holiday per annum (inclusive of bank holidays)

• Life assurance.

• Dental Insurance.

• Pension Scheme.

• Free eye tests.

• Excellent Apprenticeship Programmes.

Travel & parking information:

We are based a short 10-15 minute walk from Leeds railway station. Please be aware that parking availability onsite is not guaranteed.

About Conduent:

Through people, process, expertise, analytics and automation, our solutions and services create value by elevating customer experiences around the world, increasing efficiencies and reducing costs. Many Fortune 100 companies and more than 600 government and transportation agencies depend on us each day as their trusted partner to manage their business processes and end-user interactions.