Jobs for People with MS: National MS Society

Purpose and Scope:

Provide technical services required to maintain, operate, and support unclassified and classified and standalone/closed communication systems. Provide technical services required to maintain, operate, and support unclassified and classified and standalone/closed communication systems. This position is in support of the Air Force Contract Augmentation Program (AFCAP) and is located at Ascension Island Auxiliary Airfield (AAAF).

Essential Responsibilities:

• Perform assessments, surveys, engineering support, installations, replacements (scheduled and unscheduled), troubleshooting, ticket escalation, outage resolution, maintain, operate and support of all the virtual and physical hardware and software network devices and physical infrastructure. Assets include the following: Switches; Routers; VPNs; Government and commercial encryption devices; Secure and non-secure telephones (Voice over IP, Vipers and Defense Switched Network (DSN) devices); Data-wall displays; Video Teleconferencing (VTC) systems; Projectors; Multifunctional Devices; Television Systems; Telephone Systems; PA/AW (Aural Warning) systems; Inside and Outside Cable Plant to include the maintenance and repair of communication manholes, vaults, aerial communications including poles, cabling, and associated hardware, and underground cable systems.

• Install, configure, test, maintain, dismantle and turn in voice, data, and video Communication networks—both hardware and software.

• Install, maintain, troubleshoot, repair, and restore service to include fiber optics, coaxial and copper (twisted pair) broadband and baseband Ethernet, wireless technology & LANs and leased data circuits for wide area networking and telecommunications including VoIP and videoconferencing.

• Provide technical services and hands-on configuration of IT and technical services on all seven layers of the Open System Interconnect model to include systems as needed.

• Maintain communication records, including creation of initial drawings, for all communications and information cables, termination equipment, and end-item equipment.

• Ensure that communication systems are in compliance with assigned Mission Assurance Category (MAC) and Confidentiality Level IAW DAFI 31-101.

• Implement NOTAM, TCNO, and Standard Desktop Configuration (SDC) actions within the specified implementation timelines of the directive at least 99% of the time; and the Contractor shall perform upgrades to existing software, as they are made available.

• Provide continuous monitoring to scan systems and devices for vulnerabilities. The Contractor shall log all activities to provide for both real time assessment and historical analysis.

• Implement updates to Government systems on the network while de-conflicting updates with on-going user operations and minimizing risk of disrupting service and notify Government of any implementation delays or issues.

• Establish network user accounts and provide voice, data, video account creation and deletion, and modification service to installation users.

• Implement client workstation software patches, security fixes and service releases IAW Local NOC/NCC instructions.

• Utilize the Action Request System (ARS), also known as REMEDY (or any Government- approved replacement system), for processing trouble tickets and maintenance for Mission Support Communications systems IAW Table AH-1.

• Provide means and direction for users to unlock Classified and Unclassified Common Access Cards (CAC).

• Perform fault management including the detection, isolation and correction of faults and the provision of customer feedback for all IT service problems.

• Ensure early and proactive detection of system faults through use of AF compatible system performance tools.

• Provide an on-site technical capability to implement physical network changes and modifications and restoration of faulty network transmission equipment and circuits when directed by the I-NOSC, AFNOC or DISA.

• Perform O&M and administration for the telephone switch, remote switches, battery backup, distribution plant, transport equipment and ancillary equipment associated with the telephone switching systems to include hardware, software, firmware installations on the switch and backup and restore activities.

• Validate assigned telephone numbers, installation-wide, and return to service unused numbers at least annually.

• Administer, operate & maintain an installation-wide voice mail

• Perform technical duties to include maintaining, installing, troubleshooting and repairing telephone switching systems; data transmission media systems; telephone and data circuitry equipment to include T-carrier, fiber-optic modems and multiplexers and associated hardware equipment IAW T.O.-00-33A-1001, AFNETOPS and the MICT checklists for telephone systems

• Implement hardware, software, and firmware modifications, upgrades, testing, and evaluation support as directed by the HQ AFSPC Command and Control Switch Network (CCSN) Configuration Control Manager (CCM) IAW Table AH-1.

• Design, install, operate and maintain unclassified and classified network communications services.

• Install, maintain network baseline hardware and software configuration, and perform network hardware/software planning, design, test, remove and proper disposal incorporating Information Protection (IP) as required

• Support the moves, relocations, additions to and changes from the baseline network.

• Ensure baseline networks are operationally available 24/7.

• Install, operate & maintain wireless network segments to include access points and air monitors interfacing with the unclassified network. System design must meet the specifications as identified in the BITI architecture documents.

• Maintain Network Encryption devices intended to apply encryption to the base campus—i.e., TACLANEs providing local Secure Internet Protocol Router Network (SIPRNet) connectivity.

• Operate, maintain and configure point-to-point, VPN and bulk encryption for network and long-haul circuits.

• Perform router/switch preventive maintenance inspections to include IOS upgrades IAW T.O. 00-33A-1001.

• Operate, process, configure and maintain all data, voice and video encryption equipment and encryption keying material required to perform Communications Security (COMSEC) duties IAW AFMAN 33-283 and applicable directives.

• Install and maintain transport systems; long-haul circuit management and operations; keying circuit encryption equipment; and installing infrastructure network equipment.

• Perform assessments, surveys, engineering support, installations, replacements (scheduled and unscheduled), troubleshooting, ticket escalation, outage resolution, maintain, operate and support of all the virtual and physical hardware and software infrastructure of the Communication and Air Force Information Networks assets.

• Develop and maintain all systems, applications, security and network configurations by troubleshooting server and network performance issues to resolve problems.

• Coordinate and provide cable installation and maintenance for Air Force and DoD customers and Government owned and leased facilities IAW UFC and UFGS, TIA/EIA standards.

• Install and maintain interior and exterior fiber optic and copper cable plant systems.

• Respond to all corrective maintenance actions notifications IAW Table AH-1.

• Provide preventive, corrective, scheduled and unscheduled maintenance for Alarm, Warning, Notification, Access Control and Video systems.

• Perform the duties of a base-level software manager and the duties of unit-level software manager IAW DAFMAN 17-1203.

• Support application installation, operations, customer support, maintenance, sustainment, and configuration control, to include the procurement of supporting software licenses

Minimum Position Knowledge, Skills and Abilities Required:

• Be cisco certified network associates with a minimum of five (5) years of experience in the operation and maintenance of network infrastructure.

• Switch manufacturer-certified (Nortel/Avaya, VOIP, or current standard).

• Be Building Industry Consulting Service International (BICSI) technician(s) certified and trained IAW SLD 45I 17-213.

• Be familiar with IT concepts, practices and procedures, and have certification IAW DoDI 8500.01 and industry standards.

• Solid communications skills, strong interpersonal skills.

• Strong ability to work as a member of a diverse, dynamic team.

• Outstanding problem-solving skills and sound judgment.

• Possess a valid state issued driver’s license and passport.

• Must be able to obtain and maintain a Secret US Government Clearance. Note: US Citizenship is required to obtain a Secret Clearance.

• Ability to successfully pass contract medical requirements and maintain requirements for duration of deployment.

• Prior overseas government contracting experience preferred.

Work Environment, Physical Demands, and Mental Demands:

• Must be able to meet the physical requirements dictated by project requirements.

• Ability to work in harsh working conditions, outdoors, and/or in extreme temperatures.

• Must be available to work outside the normal schedule if the need arises.

• Must be able to repeatedly lift up to 50 pounds and carry heavy objects routinely.

• Ability to climb, crawl, crouch, bend, stand for long periods, reach above shoulder level, extend arms at awkward angles, lift, and carry objects.

• Must be able to be alert for shifts of at least eight (8) hours.

• Personnel should be aware of moving on short notice and under adverse conditions.

• Ability to travel domestically and internationally.

OTHER RESPONSIBILITIES

Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.

Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.

Procedure Compliance - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.

This position is pending contract award.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans (https://www.dol.gov/agencies/ofccp/posters) and Labor Laws Posters (https://protect-us.mimecast.com/s/MI5TC2kqOqsOBPMVfnZ32U) .