Job Information
Lenovo Services Account Manager with German Language in Slovakia
Services Account Manager with German Language General Information Req # WD00064203 Career area: Services Country/Region: Slovakia State: Bratislavský kraj City: Bratislava Date: Thursday, June 13, 2024 Working time: Full-time Additional Locations : * Slovakia Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services. This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub . Description and Requirements As a Services Account Manager (SAM), you are a pivotal member of the Lenovo services team, supporting some of our largest and most strategically valued customers. The Services Account Manager will be assigned and responsible for a portfolio of select accounts within a specific area, region, or division with site locations as specified in the account service plan. The SAM will be the single point of contact relating to services and will build relationships within the account(s) to become a customer services advocate and trusted advisor, fully committed to achieving best in class customer experience and satisfaction. Leveraging various Lenovo services resources; you will ensure timely escalation resolution and drive proactive initiatives to help promote optimal system health and customer satisfaction and growing opportunities within the account. You will also be required to provide detailed customer reporting with agreed onsite service reviews to discuss performance metrics, process improvement initiatives and identify any services opportunities. The SAM will also be expected to collaborate closely with Lenovo account teams to better understand the business strategy and support sales engagements leading to further growth. Responsibilities: Global, single point of contact committed to ensuring an exceptional Lenovo services experience Dedicated to your account(s) and provide customer advocacy, escalation management, and coordination of resources between the customer organization and Lenovo Provide regular, comprehensive reporting of key metrics, analyze the results, then proactively work with your customer to address issues and improve processes Maximizes the value of the customer’s investment in Lenovo products and services throughout the lifecycle of the service contract An expert Lenovo Services resource and trusted advisor, work with your sales account team to recommend the right set of service and support solutions based on your customer’s need Leads complex service delivery processes, develops creative resolutions to complex problems, and ensures contractual support service deliverables are understood and effectively managed Qualifications. Requirements: 5+ years relevant experience (customer facing, large accounts, industry related) Knowledge of PC technology, market trends, other vendor competition, sales strategies, and management principles Understanding of/successful performance against SLAs Good organization skills, experience in managing multiple initiatives simultaneously within a demanding and changing environment Excellent presentation, communication and interpersonal skills with ability to effectively interact and communicate with Senior Executives to CXO level personnel IT business process certification (ITIL, Six Sigma) is a plus Data visualization tool experience, such as Power Bi, QLIK, Salesforce Excellent MS Office skills (Word, Excel, Etc) Strong Service Delivery understanding Business fluent English and German is a must. Any additional European languages would be a big plus. Willingness to travel (up to 30%) Base gross monthly salary starts from 2.600 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also a variable part (a bonus) in value of 12% of your annual earnings. What Lenovo can offer you: 3 sick days per year Additional vacation days 100% sick leave compensation up to 2 months per year A broad selection of soft and hard skills trainings and individual mentoring 1:1 contribution to the Third Pillar Pension System Home office flexibility upon team agreement You will report to SSG (Solutions & Services Group) organization structure. SSG has been focusing on the expanding IT service market, especially the digital workplace services opportunity, the growing demand for aaS (as a Service) model, and customers’ stronger preference for sustainability services. Meanwhile, SSG has continued to invest in software tools, platforms, and repeatable vertical solutions with our own IP, and focus on vertical solutions in manufacturing, retail, healthcare, education, and Smart City. We are expanding TruScale as a Service to include Digital Workplace Solutions, developing our Hybrid Cloud solutions, and exploring Metaverse solutions. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations : * Slovakia * Slovakia