Job Information
Oracle Technical Analyst in Philippines
Job Description
Oracle Cloud Infrastructure combines the elasticity and utility of a public cloud with the granular control, security, and predictability of on-premises infrastructure to deliver high-performance, high availability and cost-effective infrastructure services.
This job is about supporting Oracle Linux and Virtualization mainly on Oracle's Cloud Infrastructure (OCI/OCI-C) covering also IaaS, PaaS, SaaS, Engineered Systems, Cloud at Customer and on-premise systems.
This position is for remote customer support of Oracle Linux (https://www.oracle.com/linux) and Virtualization (https://www.oracle.com/virtualization) products in the Oracle Cloud (https://cloud.oracle.com/iaas) and on-premise at customers' locations. The team’s main responsibility is to diagnose, debug and resolve customer reported issues on the Oracle Linux and Virtualization suite of products, working in partnership with the Cloud Operations team, customers, other support teams and developers. The team members continually exercise and grow diverse skills as they deliver the highest quality support possible to customers.
The role will be a permanent weekend shift. The role may also require working on public holidays.
Work location is Makati, Philippines.
Requirement
3+ years of relevant industry work experience
Good customer interaction and interpersonal skills.
Strong listening skills.
Strong analytical and solve skills
Strong written and verbal communication skills in English
Customer focused with a pro-active and adaptable approach
Self-learning
Knowledge of Oracle Linux, RedHat, CentOS, SUSE/SLES, Ubuntu and/or other Linux platforms
Experience managing and solve Linux servers in production settings
Good knowledge of Linux networking (network services, samba, NFS, SSH, NTP, configuration, bonding, VLANs, tuning, general diagnostics)
Good system diagnosis skills (kdump, vmstat, sar, iostat, mpstat, loadavg, /proc filesystem)
Familiarity with systemd, kernel modules, sudo, user management
General exposure to Linux storage components (mpath/multipathing, md, LVM, filesystems)
Linux package management (rpm, yum/dnf)
Additional Qualifications/Skills
Detailed awareness Good negotiation skills Ability to express and describe sophisticated situations in a simple and effective way Ability to summarize a detailed conversation in a brief and clear way Decision making in ambiguous situations Excellent system-level debugging skills (dtrace, systemtap, BPF, module debugging, debugfs, sysfs, vmcore analysis) Excellent knowledge of the Linux OS internals (syscalls, kernel threads, memory management, slabcache, hugepages, OOM, run queues), particularly networking (sockets, buffers, windowing) Experience in diagnosing network configuration issues and network performance (ifconfig, ip, BPF, netstat, ss, TCP, UDP, tuning, routing, traceroute) Sound experience in network packet analysis and solve (tcpdump, wireshark etc.) Good exposure to Linux authentication (pam.d, openldap etc.) General Linux security awareness (SELinux) Knowledge and experience with DHCP, NAT, IPv6, Firewall technologies (iptables/firewalld/nftables) Knowledge of network routing protocols (e.g. BGP, RIPv2, OSPF) Experience with enterprise grade storage systems (SAN, NAS, RAID) Filesystem diagnosis and solve (ext4, btrfs, xfs, ocfs2 etc.) Experience with Linux storage management (dm, mpath, udev, LVM) Knowledge with XWindows, Linux desktop GUI (KDE, Gnome etc.) Linux printing (PPD skill, CUPS) Experience with Linux server clustering (Corosync/Pacemaker, RHCS, Oracle Clusterware) Experience with Virtualization and Cloud (Public or Private) Infrastructures Experience in Azure or AWS based Cloud Architecture and migration is a plus Experience working on remote management systems like ILOM, IMM, DRAC etc. Experience working in Linux containers (Docker, LXC, Kata) and orchestration technologies (Kubernetes) (Cloud Native)
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Career Level - IC2
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