Job Information
CAI Product Support Specialist - SQL in Philippines
Product Support Specialist - SQL
Req number:
R1633
Employment type:
Full time
Worksite flexibility:
Remote
Who we are
CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
We are seeking an experienced and proactive Site Reliability Engineer (SRE) to join our team. This role will focus on providing product health support for all XDining upgrade initiatives. The ideal candidate will have extensive SQL experience along with a strong background in troubleshooting, patching, and repairing various server networks.
Job Description
We are looking for a Product Support Specialist to support remotely for all XDining upgrade initiatives. This position will be full-time and remote.
What You’ll Do
SRE – Provide product health support remotely for all XDining upgrade initiatives
Lead troubleshooting efforts to resolve complex issues within server networks, ensuring minimal downtime and service interruption
Utilize extensive SQL knowledge to maintain, optimize, and troubleshoot database-related issues within the XDining platform
Take charge of network troubleshooting and patching activities to maintain a stable and secure environment
Oversee ticket management, providing efficient root cause analysis, documentation, and exceptional customer service for all applications managed by the department
Efficiently manage and resolve Help Desk tickets, acting as the first point of contact for customer issues
Communicate with customers through phone, email, and computer chat to understand their concerns and provide timely resolutions
Regularly deploy content updates for the ship's property management system, ensuring all information is current and accurate
Demonstrate exceptional flexibility and adaptability during times of change, effectively managing shifting priorities, demands, and timelines
Create, update, and maintain comprehensive product documentation, keeping all stakeholders informed on system functionalities and updates
What You'll Need
Required:
Bachelor's degree in Computer Science, Information Technology, or a related field
Minimum of 3 years of experience as a Site Reliability Engineer or in a similar role
Extensive experience with SQL, including database maintenance, optimization, and troubleshooting
Proven track record of managing server networks, including troubleshooting, patching, and repairing activities
Strong experience in ticket management systems and providing top-notch customer service
Excellent communication skills, with the ability to interact professionally with a diverse group of clients and staff
Ability to work in a fast-paced environment and handle multiple priorities with a high degree of flexibility
Familiarity with content deployment for property management systems
Physical Demands
Ability to safely and successfully perform the essential job functions
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.
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