Job Information
Emerson LATAM Order Administrator SR in Mexico
The Senior Order Administrator plays a key role in handling Key Accounts and supporting the team leader. This position entails providing outstanding customer service to LATAM clients and coordinating the Quote to Cash processes for Tier 0, 1, and 2 orders. Additionally,]This Is in charge of customer care and order follow-up, ensuring monthly POR commitments are met, reporting shipments, leading all aspects of OTD, and maintaining the backlog on time. Collaboration with cross-functional teams such as Order Entry and Procurement is relevant to improve service levels. Aligning work priorities to meet customer expectations and resolving disputes promptly are key responsibilities. Maintaining compliance with procedures and policies aligned with US GAAP for backlog management is relevant, as is ensuring accurate information within the ERP system.
In this role, your responsibilities will be
Customer Service
Respond to all customer inquiries within 24 hours.
Schedule weekly calls to ensure orders are on track for the customer request date.
Resolve disputes through direct contact with customers.
Provide the customer's Order Status Report.
Order Execution
Proactively handle order backlog.
Report order status.
Follow up on commitments and delivery achievements with customers.
Handle the delivery process through the internal supply chain.
Assess sales estimates monthly.
Sales Updates
Coordinate critical orders weekly with the sales team.
Analyze risks and opportunities based on credit status, customer feedback, plant deliveries, logistics timing, and service operations.
Who you are:
For this role, you will need:
Requirements:
Business Administration, Engineering (Industrial, Mechanical, Chemical, Automation), or related field.
English proficiency of at least 70%.
Experience Requirements:
2 years of experience in administration orders in Final Control, reporting R&O to ensure LATAM POR, backlog management, and customer service for internal candidates; 3 years for external candidates.
Preferable experience with ERP programs.
Preferable knowledge in supply chain, administration, and logistics.
Ability to prioritize multiple tasks simultaneously.
qualifications that set you a part:
Technical Knowledge Requirements:
Supply chain management.
Logistics.
Order administration.
ERP systems.
Traits & Skills:
Self-confidence.
Analytical capacity.
Resilience.
Self-starting and productive.
Ability to multitask and handle going for priorities.
Excel and Power BI.
Experience with Oracle strongly preferred.
Accountability.
Ability to make decisions and take action.
Problem-solving skills.
Job Competencies :
Communicates Effectively.
Action Oriented.
Drives Results.
Customer Focus.
Accountability.
Benefits At Emerson we offer a competitive benefits package to recognize and support our employees.
Dedication with Diversity and Equal Opportunity. Emerson is committed to its core values and believes in respecting DE & I. We do not discriminate and reception all qualified candidates to apply and become part of our company, no matter the gender identity, race, sexual orientation, disability, age, religion and/or nationality. At Emerson, we have different Employee Resource Groups that demonstrate our dedication with DE&I. Through continuous development of activities, programs, and social awareness. This job description outlines the typical tasks and responsibilities associated with the role but does not encompass every duty or skill required. All job requirements are subject to potential adjustments to accommodate individuals with disabilities. This role does not limit the employee to only the specified duties and serves as a baseline for the vital knowledge, skills, abilities, education, and experience needed to excel. Additional tasks may be assigned as needed.
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .
ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
No calls or agencies please.
Requisition ID : 24006094
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
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