Jobs for People with MS: National MS Society

Description

We are seeking a highly strategic and proactive Strategic Risk and Compliance Manager/Analyst to join our dynamic customer service team. This role is pivotal in ensuring our large language models are developed and utilized in compliance with regulatory standards and company policies, particularly focusing on growth initiatives. You will play a key role in aligning our customer service operations with our compliance framework, making strategic decisions that facilitate responsible scaling while maintaining the utmost level of service quality and regulatory adherence.

Key job responsibilities

• Develop and implement compliance strategies for customer service operations involving LLMs, ensuring alignment with legal frameworks and internal policies.

• Monitor and report on compliance issues specifically related to the use and evolution of LLM technologies in customer interactions.

• Collaborate with legal, regulatory, and customer service teams to address potential compliance risks, providing strategic insights and actionable solutions.

• Design and maintain comprehensive reports that track compliance metrics and performance, identifying trends and areas for improvement.

• Stay updated with emerging regulations and industry trends related to artificial intelligence and machine learning, particularly in customer service applications.

• Participate in the planning and execution of compliance audits and perform regular reviews to ensure procedures are properly followed.

• Educate and train customer service teams on compliance standards, new regulations, and best practices for LLM integration.

A day in the life

Start your day by reviewing our intake and connecting with the team on our priorities. Collaborate with legal and tech teams on potential compliance risks as it comes to our LLM and AI workstreams. Participate in planning for our compliance audits, and developing process to reduce our manual effort. End the day by reviewing industry news on AI regulations, ensuring our practices align with emerging standards.

About the team

Our mission is to provide assurance to CS leadership that compliance and reputational risks are exposed and mitigated. We champion a systemic culture of compliance across Amazon by building mechanisms to validate that processes and controls have been established to exceed customer expectations and meet our employment, privacy, and regulatory obligations.

Basic Qualifications

• Bachelor's degree in Analytics, Law, Business Administration, or a related field.

• Proven experience in a compliance role, ideally within a tech or customer service environment.

• Strong understanding of regulatory requirements affecting LLMs and AI technologies.

• Excellent analytical, strategic thinking, and problem-solving skills.

Preferred Qualifications

• Exceptional communication and interpersonal skills, capable of effectively collaborating and negotiating with stakeholders across various levels.

• Proficient in data analysis and reporting, with a strong attention to detail.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations.