Jobs for People with MS: National MS Society

Location: Szentendre

Grade: GSR7

The business office team always represents the voice of the customer to develop legally compliant, profitable, robust and sustainable business solutions for the whole of Service Engineering Operations

Project Specialist responsibilities encompass, but are not limited to:-

1. Support revenue identification and development through research, benchmarking, and innovative business delivery models (Website Subscriptions; Product Licensing, both for Authorised repairers, Fleet customer, technical information & diagnostic data sales Etc,.) to fund a robust Service Engineering organisation.

2. Manage internal, dealer, fleet and independent operator license provision and communications.

3. Support tool vendor relationships, data provision and billing.

4. Internal and external communications and concern resolution: Support the development of the Professional Technician System and FordServiceInfo websites, Ford Pass and Ford Diag Now, etc,.. with many different Business IT and Core IT team

5. Liaison with Diagnostic Helpdesk to investigate software and hardware concerns reported from key stakeholders. Investigate at supplier level appropriate fixes and process corrections where required.

6. Supports analysis of 'field report' concerns in vehicle diagnostic applications, prioritising reports and liaising with Diagnostic Authors and software suppliers to ensure satisfactory and timely resolution.

7. Support rollout of new projects especially relating to legislative compliance.

8. Process and communicate changes to licencing terms & conditions on a regular basis with Ford Office of General Council (OGC), suppliers and other internal Ford bodies.

9. Support regulatory changes, working with team across SEO, utilising progressive technology to develop and deliver innovative, low cost and sustainable processes and tools such as testing of J2534 compliant communications devices.

10. Respond to enquiries under legislation for technical or diagnostic data and support the development of contracts and new revenue streams from any contacts as appropriate.

11. Support additional projects on Ad Hoc bases.

• Excellent Microsoft skills - Excel, Word, PowerPoint,and Outlook.

• Educated to degree level

• Strong communication skills - both verbal and written.

• Able to distil complex data/ information sets into key messages with actionable proposals appropriate to the audience (technicians, service managers, finance teams, senior management)

• Strong organisational skills.

• Works well within a team.

• Self-motivated requiring minimal supervision.

• Drive for Results mentality.

• Willingness to interface and engage with all levels of organisation.

Experience Preferred

• Automotive Service Environment experience with a knowledge of diagnosis and repair tools

• Ability to construct projects a manage them

• Familiarity with

• Concern reporting systems.

• Lean methodology for critical thinking and problem resolution

• Agile methodology for IT related concern resolution.

• Expertise and knowledge of Ford Systems and Processes preferred but key skills training will also be provided

Working pattern

• This role is full time. This position will operate under the hybrid working model – some office time required as necessary on a regular basis and remote / home working as per local requirements. Working hours are driven by regions and it is expected to sometimes support meetings at unsocial hours.

Requisition ID : 32704