Jobs for People with MS: National MS Society

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

In Office

Job Description

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products and services daily. We believe in the value of empowering our Assistant Managers/Managers, Facility Management with the resources to enhance and achieve our business performance objectives for the future of our business, which is why we need you.

The position is responsible for taking lead in facilities management team providing professional facilities management services and driving initiatives and changes. The job includes, but not limited to, liaise with building management, users & vendors on building & office premises repair / maintenance matters, update and maintain technical records & inventories, receive & respond to users’ enquiries / requests for office repairs. Personnel must be able to work independently, under pressure, have effective communication and interpersonal skills. Able to possess relevant technical knowledge to appraise repairing & maintenance matters for precautionary & remedial methods.

On the job you will:

• Liaise with building management, internal users or key stakeholders on building, offices facilities repair & maintenance and as well as handling enquiries and complaints.

• Handle all aspects of communications and follow-up of building services / requests with building management offices / landlords and internal users.

• Be responsible for vendor management and monitor performance of external vendors including coordination of the contracted regular maintenance services, such as mechanical, electrical and plumbing (MEP) monthly / quarterly check; audio-visual quarterly health check, security system quarterly maintenance check etc.

• Oversee office premises repairs and maintenance services including:

• Routine inspection of office premises

• Emergency call attendance and service support

• On-site coordination and supervision on building management offices and servicing contractors;

• Review and handle procurement of facilities maintenance and services contracts.

• Plan and monitor facilities management costs for management review and approval. Arrange payment settlement, monitor operating expenses, and assist in the budget preparation.

• Identify, develop and drive FM service saving opportunities, and formulate business solutions.

• Develop and manage the effective implementation of policies and procedures on health, safety, security and environment; reviews and optimises the policies where appropriate.

• Manage FM project delivery including scope, time, risk, quality & budget management.

• Ensuring smooth handover of completed works to stakeholders, follow up with all defects and outstanding items and review O&M manuals submitted by the contractor.

• Work on ad-hoc assignments

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for:

• A recognized degree in building engineering or related discipline in building industry.

• At least 8 years’ relevant experience where 3 years in managerial grade.

• Familiarity with building regulations and related statutory requirements.

• Experience in building management services would be an advantage.

• Experience in financial industry will be an advantage.

• Mature and independent.

• Strong leadership and project management skills

• Ability to work effectively under time pressure.

• Great interpersonal skills to deal with people at all levels, internally and externally

• Do what’s right, work with integrity and speak up

• Customer-focus, organized and detail-oriented.

• PC literate with excellent skills in Excel.

• Good telephone manner & communication skills. Good spoken English and Cantonese.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you:

• Values-first cultureWe lead with our Values every day and bring them to life together.

• Boundless opportunityWe create opportunities to learn and grow at every stage of your career.

• Continuous innovationWe invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.

• Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.

Learn more about opportunities with us at jobs.manulife.com

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .