Job Information
Villanova University Access Services Technician in Villanova, Pennsylvania
Villanova University Posting Details
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Position Information
Posting Number: 20244974V Position Title: Access Services Technician Posting Type Student Hours/week: 6-10 Eligibility: Work study preferred but open to all students Semester 2024 Summer Location Falvey Memorial Library Detailed Work Schedule Number of positions: 7-10 Department: 288-Falvey Library Contact Name: Lorraine Holt Contact Phone/Extension: 610-519-4291
Position Summary Information
+-----------------------------------+-----------------------------------+ | Job Description Summary: | Access Services Technicians | | | provide support to the Access | | | Services department of Falvey | | | Library. Technicians are | | | responsible for conducting the | | | following tasks: | | | | | | | | | | | | - * Provide in-person customer | | | service at the library | | | service desk. Conduct | | | circulation transactions for | | | patrons, and answer patron | | | questions. Search for | | | materials in the library | | | catalog for patrons and | | | direct patrons to reference | | | librarians for research | | | assistance. Process requests | | | and materials for the Pickup | | | & Go holds service. Answer | | | incoming phone calls to the | | | library service desk. | | | - * Shelve returned books and | | | maintain book stacks. Move | | | book carts. Lift and carry | | | books. Search for missing | | | books. | | | - * Process interlibrary loan | | | materials and update records | | | in specialized library | | | software and systems. Scan | | | pages in journals and books | | | for electronic delivery. Ship | | | materials to other libraries | | | via | | | UPS software. Open incoming | | | packages and sort contents | | | for processing. | | | - * Retrieve materials from | | | local and remote locations. | | | Perform light clerical work, | | | routine office tasks, and run | | | errands as directed. | | | - * Participate and contribute | | | to library projects as | | | assigned by Access Services | | | staff. | +-----------------------------------+-----------------------------------+ | Requirements: | - * Excellent verbal and | | | written communication skills, | | | attention to detail, and | | | reliability are all required. | | | - * Ability to perform | | | repetitive tasks with great | | | accuracy and consistency | | | required. | | | - * Excellent interpersonal | | | skills; able to handle | | | difficult situations; | | | customer service experience | | | preferred. | | | - * Experience using hardware | | | (laptops, pc's, printers, | | | scanners, mobile devices), | | | software (Windows, Mac, web | | | browsers, Novasis, Webmail, | | | Blackboard), and wireless | | | network access preferred. | | | - * Familiarity with the | | | library's catalog, journals, | | | databases, and web search | | | engines preferred. | | | - * Cross-training in multiple | | | areas required. | | | - * Preference will be given | | | to students who are available | | | in the evenings. | | | - * Employment Background | | | checks are required before | | | starting this position. | +-----------------------------------+-----------------------------------+ | Additional Information: | Summer Library Service Hours | | | Monday -- Thursday: 9am-5pm (May | | | 20-May 29) Monday -- Thursday: | | | 9am-7pm (May 29-July29) Monday -- | | | Thursday: 9am-5pm (July 30-August | | | 8) Monday -- Friday: 9am-5pm | | | (August 12-August 23) | | | Saturday-Sunday: 12pm-5pm (August | | | 24-25) All student employees must | | | complete hiring paperwork online | | |