Job Information
Navy Federal Credit Union Assistant Manager, UX & Content Design in Vienna, Virginia
Overview
Assist the Manager of UX & Design by leading a team of UX Content Designers while working closely with design leadership and cross-functional partners to develop and lead end-to-end UX content strategy, best practices, and enterprise-wide guidelines. Responsible for UX content across digital member facing touchpoints, defining and leading the content design team’s standards and best practices. Create exceptional experiences by ensuring goals and objectives are met by effectively utilizing technology, people, and design methodologies while working horizontally with partnering teams. Contributing to the delivery of engaging and on-brand user-centered solutions that optimize the usability of our products and align with the established Navy Federal tone and voice.
Responsibilities
Lead the development of comprehensive design systems and documentation to craft clear, concise and effective content that can be scaled across products.
Create, maintain, evolve and socialize voice and tone style guides, UX content guidelines, and other self-serve materials.
Serve as the career manager for growing team of UX Copy and Content Designers by way of leadership, coaching, and identifying relevant professional growth opportunities, and avenues for the team to pursue.
Influence copy and content throughout product design implementation to ensure user engagement and understanding when using products or services.
Communicate content related research and benchmarking data to team members and internal business partners to ensure alignment on strategy.
Investigate and resolve discrepancies with content workflow process internally and during product development efforts.
Serve as subject matter expert for UX content design and define strategy for integrating UX copy into team processes and feedback loops.
Identify areas of improvement; determine solutions; implement enhancements/changes to improve UX operations, continuously improving process and streamlining workflow.
Ensure team deliverables are met in accordance with customers' expectations, timelines & budget constraints.
Work with Assistant Managers of UX and Visual Design to craft Design Ops Documentation for the team to leverage.
Utilize user research, and other feedback mechanisms in service of building effective and accessible internal and external products.
Incorporate industry best practices while maintaining alignment with Navy Federal goals and capabilities.
Perform other related duties as assigned.
Qualifications
Advanced knowledge of User Experience design principles.
Advanced knowledge of user centered design processes and best practices.
Significant experience translating business requirements into technical solutions Advanced skill collaborating with various external and internal technical and/or functional contacts.
Experience managing cross-functional, multi-dimensional teams and projects of the highest complexity which have business risk and impact.
Advanced skill in results-oriented leadership in a challenging environment.
Experience supervising and leading employees Advanced skill maintaining accuracy with attention to detail and meeting deadlines.
Advanced skill making sound organizational and operational decisions.
Advanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes.
Effective skill communicating complex technical concepts to non-technical audiences.
Advanced verbal and written communication skills.
Bachelor's degree in Graphic Design, User-Centered Design/Human-Computer Interaction, a related field, or the equivalent combination of education, training, and experience.
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180 | 141 Security Drive Winchester, VA 22602
About Us
You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:
• Military Times 2022 Best for Vets Employers
• WayUp Top 100 Internship Programs
• Forbes® 2022 The Best Employers for New Grads
• Fortune Best Workplaces for Women
• Fortune 100 Best Companies to Work For®
• Computerworld® Best Places to Work in IT
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Fortune Best Place to Work for Financial and Insurance Services
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
REQNUMBER: 17478