Job Information
Clark County IT Professional II - Help Desk in Vancouver, Washington
Job Summary
Clark County IT is looking for a diligent, innovative, analytical and experienced IT Professional II with a main focus of Help Desk support who views success as the ability to serve others. This hire is dedicated to providing the highest quality service to our employees and the community. We want team members to learn, grow and build a future with us. A versatile individual who is interested in helping support County operations, based on industry best practices. All of us in IT understand that our job may require us to be available 24/7 to provide the high level of customer service our customers expect. However, at Clark County we provide this support while maintaining a healthy work/life balance. We'll support your growth and reward your commitment with training in the latest tools, extraordinary benefits and opportunities for professional advancement. The It Professional II - Help Desk role will provide sophisticated technical support for our customers throughout Clark County. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational client computers (desktop/laptop) and peripheral equipment, while ensuring optimal workstation performance. The person will also trouble shoot problem areas (in person, remote connections or by phone) in a timely accurate fashion and provide end-user assistance where required. Supporting functions for the Help Desk team and other areas within the Client Services team. Focused primarily in Tier 1 activities. Our department values our community's diversity and seeks ways to promote equity and inclusion within the organization and with the public. Our department also encourages applications from candidates with knowledge, ability and experience working with a broad range of individuals and communities with diverse racial, ethnic, and socio-economic backgrounds. This position has the option of a remote/hybrid work schedule possibility. However, the candidate selected must reside in OR or WA. No Exceptions.
Qualifications
Education and Experience:
Associate's degree in computer science or a related field OR a minimum one or more years of experience working in an IT role. The degree must have been conferred by an institution of higher education and have National Recognition of Accrediting Agencies by the U.S. Secretary of Education, and official transcripts may be required at the time of hire.
Knowledge of current principles in PC environments and information technology systems to include: Windows 10/11 O/S; Windows networking principles; Active Directory, command line execution; productivity software application suites; Jabber, Office 365 Product Suite, MS Teams, Outlook, Visio, Project; desktop and file management principles; trouble shooting techniques; ticketing systems; asset and inventory management systems; imaging/provisioning systems; various computing devices including desktops, laptops, tablets, handhelds/mobiles; and endpoint management systems.
Establish and maintain effective working relationships with a variety of individuals and groups including customers in high stress situations.
Participate as a member of a self-directed work team and utilize the resources of other team members.
A valid motor vehicle operator's license may be required depending on the job functions.
Employment is contingent upon passing a security background test and or finger printing. We do need to have the results of each test prior to the start of employment.
Selection Process:
Resumes and other documents must be attached together in the 'Resume Upload' section of the application. Multiple files are allowed, but all applicant attachments must be uploaded simultaneously, as there is no way to edit or append u