Jobs for People with MS: National MS Society

We are building the Intelligent Conversation and Communications Cloud (IC3). We power Microsoft’s first-party real-time conversation products, notably Skype and Teams with many millions of users, by providing reliable and high-quality audio and video calling, meetings, and chat services that work every time, from anywhere, on any device. And we expose our core capabilities to third-party partners, with which they can bring conversations to life in their own products. With IC3, we will enable customers to do more by making conversations on our platform more intelligent, surfacing useful information in real-time and taking actions on the customers’ behalf during the conversation. And, we will learn from each conversation. Every call, meeting, or chat will make the next one better.

Building and running services at scale for Microsoft 365 for hundreds of million consumer and enterprise users is challenging, but it is a lot of fun and rewarding. We are seeking a talented developer to join our team for our next-generation AI-Powered Contact Center Applications. In this role, you will lead the design, development, and implementation of intelligent large-scale contact center applications to enhance customer interactions and optimize operational efficiency.

We are looking to hire a Senior Software Engineer to join our team. We want you because you have a passion for technology, your curiosity and willingness to learn, your ability to communicate in a team environment, your desire to make our team better with your contributions and of course your ability to deliver the right results at the right time.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Design, and develop large scale distributed software services leveraging cutting-edge AI technologies.

• Design solutions with a solid focus on high availability and scalability, robustness, and observability.

• Collaborate with cross-functional teams, including product managers, partner backend teams, data engineers, and UX/UI designers, to gather requirements, define project scope, and translate business needs into technical solutions.

• Identify hard problems, evaluate the pros/cons of practical solutions, and drive decision making.

• Contribute to long-term design thinking for systems and engineering processes with simplicity and maintainability as core tenets.

• Diagnose and correct service and application issues.

• Build software prototypes and conduct experiments to evaluate alternative solutions.

• Take end-to-end responsibility for the development, documentation, observability, quality, testing, and production readiness of the components you build. Adhere to and drive modern software engineering practices through code and design reviews, and by using data/telemetry to make decisions.

• Develop “best-in-class” engineering for our services by ensuring that the services and the components are: well-defined and modularized, secure, reliable, reusable, diagnosable, and actively monitored.

• Stay abreast of advances in industry trends, AI technologies, and emerging use cases relevant to contact center operations, and propose innovative solutions to enhance our application's capabilities.

• Become part of a talented IC3 team that values diverse ideas, perspectives, and backgrounds and be a role model for an open, honest, and inclusive approach to solving problems.

Embody our culture and values

Qualifications

Required Qualifications:

• Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python

• OR equivalent experience.

• 2+ years of experience with backend development and services.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Familiarity with cloud computing platforms like Azure.

• Knowledge of modern AI technologies, especially in areas of NLP and speech recognition.

Software Engineering IC4 - The typical base pay range for this role across Canada is CAD $104,000 - CAD $193,200 per year.

Find additional pay information here:

https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Microsoft will accept applications for the role until June 6, 2024

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .