Jobs for People with MS: National MS Society

Digital Communications Coordinator – Encore (EMEA)

Position Overview

Encore (EMEA) is seeking a dynamic, proactive Digital Communications Coordinator to join our collaborative and fast-paced marketing and communications team. Based in Uxbridge with hybrid working options, this role offers an excellent opportunity to engage with various aspects of communications for a global leader in event planning and AV technology.

Reporting to the Communications Manager, the Digital Communications Coordinator will support the daily digital requirements of the Marketing team, handling both internal and external communications.

Your perspective:

• Private Healthcare

• Employee supported volunteering

• Enhanced family leave provisions

• Perkbox and Employee assistance Programme

• Company sick pay

• Employee recognition scheme

• Generous employee referral scheme

• Clearly defined Career path (and all the important support along the way)

• Access to state-of-the-art technology

• Global presence and opportunities worldwide

• Long Service Programme

Key responsibilities

Digital marketing and web presence management

• Implement and analyse Encore EMEA’s digital marketing programme to achieve lead generation goals and KPIs, maximising return on assets:

• Manage the Encore website (content, SEO, design, UX, e-commerce, ads, promotions)

• Plan and execute comprehensive marketing campaigns

• Efficiently use marketing platforms and personalisation tools (e.g., Marketo, Dynamics, DoubleClick) for digital and cross-platform promotions

• Collaborate with key stakeholders across Encore to drive alignment and results on digital marketing initiatives

• Manage corporate website properties to support business objectives (consistent corporate presence, revenue, qualified leads, brand awareness)

• Facilitate and support all phases of web optimisation projects, ensuring they are on budget and on schedule

• Create and maintain a positive customer experience across the website and other digital touchpoints

• Build and maintain the digital marketing infrastructure, including data, tools, and processes to enhance online customer experience

• Develop and manage digital content in supported CMS (e.g., WordPress, Adobe) aligned with the overarching marketing strategy

Web/technology leadership

• Maintain a deep understanding of the online space, current trends, tools, and approaches, using this insight to shape the future of Encore’s online presence

• Develop and enhance current digital communication methods to align with best practices for online engagement.

Vendor leadership

• Collaborate closely with external vendors, digital marketing agencies, and consultants

• Optimise and evaluate vendor relationships to improve the website environment and user experience

Social Media

• Support execution of social media and editorial content across multiple channels

Press Releases

• Manage German-speaking PR activities

Digital asset management

• Support the organisation of the digital asset management library on SharePoint with the Marketing Coordinator (photos, videos, presentations, etc.)

• Manage website infrastructure, CMS, and build/release internal and external newsletters (ensuring GDPR compliance)

• Create and manage landing pages and provide analytics for all technical aspects

• Support Search Engine Optimisation (SEO Onsite, On-page, Off-page)

Candidate requirements

• Bachelor’s degree, preferably in computer science, programming, IT, or equivalent

• Proficiency in German or French is highly valued

• 3+ years of digital communications experience, including website management and technical knowledge of website design/development

• Documented experience managing online marketing campaigns, including SEM, SEO, affiliate, and display

• Working experience in graphic design and online information architecture

• Proven experience with email marketing platforms and lead generation tactics (e.g., drip marketing)

• Excellent knowledge of digital tracking and analytic concepts (e.g., Google Marketing Platform)

• Expert knowledge of leading CMS solutions (e.g., WordPress, Adobe)

• Basic understanding of programming languages (such as HTML, JavaScript, CSS) preferred

• Ability to meet deadlines, manage multiple priorities, and solve problems creatively

• Digital project management experience is ideal

• Ability to effectively negotiate and influence others

• Strong communication skills, both verbal and written, for technical and complex information

Why Encore?

• Flexible working arrangements

• Opportunities for personal development through Encore University

• Collaboration with skilled and experienced team members across a range of disciplines

• 24 days of annual leave

• Competitive pension

• Health care and other applicable benefits

• Professional and personal support and wellness schemes

At Encore we are proud to be an equal opportunity employer and continue to build an inclusive working environment. We have multiple business resource groups which you can join and help make a difference to our company.

No agencies for this role please

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.