Job Information
City of Toronto SUPPORT ASSISTANT A in Toronto, Ontario
SUPPORT ASSISTANT A
Position ID: 47472
Job Category: Administrative
Division & Section: Transportation Services, Permits & Enforcement
Work Location: City Hall, 100 Queen St. W. (In-office only)
Job Type & Duration: Full-time, Permanent
Hourly Rate and Wage Grade: $37.11 - $40.65 TF0004, Wage Grade 10
Shift Information: Monday to Friday, 35 hours per week
Affiliation: L79 Full-time
Number of Positions Open: 1
Posting Period: 12-JUN-24 to 26-JUN-24
Job Description
As a member of the Permits & Enforcement Group, reporting to the Supervisor, Permits and Enforcement this position is responsible for the coordination of the day-to-day operations of the Permit Parking service counter.
Major Responsibilities:
Performs specialized administrative tasks, including preparation, investigation, research, review, reconciliation, control and co-ordination of various documentation and processes.
Ensures and checks the preparation and processing of documents in accordance with appropriate policies and legislation.
Ensures service delivery of the unit and monitors/controls unit work standards. Reviews processes/work for accuracy, prior to authorizing. Identifies and recommends modifications and oversees implementation of changes.
Assists with operational programs/functions.
Administers, prepares, processes and composes documents, statistical summaries and reports.
Interprets and applies regulations and practices. Prepares calculations and analysis of data. Compiles data for forecasting/budgeting.
Reconciles, deposits/issues accounts, cash and statements.
Provides work direction, coordination, training and guidance to assigned staff.
Operates computers utilizing and manipulating a variety of software packages.
Prepares and/or presents presentation materials.
Provides information and guidance to staff, Councillors, the public, agencies, other levels of government etc. orally or in writing.
Attends meetings and hearings and acts as the division and/or unit representative. Signs documents as a representative of the corporation.
Reviews, coordinates, responds to and approves applications/plans from the public.
Co-ordinates meetings, events and schedules.
Takes/transcribes minutes.
Key Qualifications:
Your application must describe your qualifications as they relate to:
Extensive customer-facing experience with a particular focus on assisting customers over the counter and managing escalated complaints.
Extensive clerical and senior administrative experience to effectively carry out various duties and responsibilities of this position with minimal direction.
Extensive experience creating and formatting complex reports and correspondence using Microsoft Office Suite (i.e. Microsoft Word, PowerPoint, Excel).
Experience in office coordination and purchasing/invoicing activities (i.e. ordering supplies/processing invoices, reconciling accounts, performing calculations etc.)
You must also have:
Excellent customer service, interpersonal and conflict management skills and the ability to deal effectively with all levels of staff, councillors, the public and external contacts in person, by telephone and in writing.
General knowledge and understanding of the by-laws and related legislation governing the various use of the public right-of-way.
Ability to effectively coordinate meetings, events and schedules.
Excellent organizational, time management, analytical and multi-tasking skills with the ability to meet deadlines and assess priorities.
Excellent attention to detail and ability to perform error-free calculations.
Ability to coordinate, respond and approve applications from stakeholders
Ability to provide work direction and guidance to staff.
Excellent communication skills with the ability to compose correspondence and memoranda.
Fundamental knowledge of City by-laws, policies, guidelines and procedures with respect to purchasing, accounting, accounts payable, accounts receivable, financial reporting and relevant legislation (e.g., OH&SA).
Ability to work in-office and beyond scheduled hours during busy periods.
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment toemployment equity (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request . Learn more about the City’sHiring Policies and Accommodation Process (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .