Job Information
CIBC Senior Processor, CMO & SBB Onboarding - Bilingual in Toronto, Ontario
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)
What You’ll Be Doing
A Senior Processor, CMO & SBB Onboarding; is accountable for performing after sales service support for Cash Management product customers (both internal and external) through the implementation & maintenance of Cash Management Online (CMO). The Senior Processor is required to take responsibility for the execution of customer requests by ensuring all compliance and regulatory requirements have been met prior to proceeding with the requests, maintaining accuracy through implementation, understanding the customer needs as outlined within submitted requests for onboarding and maintenance, and providing relevant recommendations when appropriate.
At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.
How You’ll Succeed
Analytical Skills – The Senior Processor can be called upon to investigate irregularities or review a client request and recommend potential solutions; ensuring that solutions offered for the client comply with CIBC policies and regulatory requirements
Critical Thinking – Processing change requests for CMO is always a multi-step process from the validation of received instructions to the interpretation and fulfillment process; each of these steps requires the Senior Processor to engage in Critical Thinking to ensure all compliance requirements are met and the change is completed with accuracy.
Relationship Building – Ensure customer requests are handled in an efficient, professional and timely manner. Liaise with internal partners to ensure change requests and implementation instructions meet requirements and are fulfilled meeting client expectations.
Who You Are
You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.
Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.
You're fluent in French and English to serve our clients in the community.
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
81 Bay Street, 1st Floor
Employment Type
Regular
Weekly Hours
37.5
Primary Recruiter
Fariha Chowdhury
Skills
Analytical Thinking, Cash Flow Analysis, Client Relationship Management, Customer Experience (CX), Investment Portfolios, Post-Sales Support, Product Knowledge, Transaction Banking
At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.