Jobs for People with MS: National MS Society

Description:

What We Need

We are looking for a Remote Technical Service Advisor who will play a critical part in engineering top-notch products and services in a unique industry and at a rapidly growing organization.

Are you:

• Knowledgeable in and have previous hands-on mechanical experience with Medium Duty and Heavy Duty Trucks?

• Driven by providing an extraordinary customer experience?

As the Remote Technical Service Advisor, you will work from home in an inbound call center environment. You will use your experience to review requests from automotive repair shops and approve or decline repairs based on the client’s Policies.

A Day in the Life

• Leverage your technical skills while working from home.

• Respond to incoming calls from drivers and suppliers to resolve inquiries regarding both technical and non-technical work

• Provide service assistance and directions to drivers and clients

• Answering supplier calls and creating electronic repair invoices

• Negotiating repair prices when appropriate and reviewing requests for compliance with client policy and Element’s standard operating procedures

• Issuing authorizations for valid repairs to manage the client's vehicle maintenance repair costs and ensure vehicle downtime is kept to a minimum

• Making outbound calls to help initiate service and follow up on service or to resolve open issues

Skills:

Diesel maintenance, Diesel, customer service, mechanic, call center, computer skills

Additional Skills & Qualifications:

Requirements

• High school diploma or equivalent required

• Active ASE Certification would be preferred

• 3-5 years of hands on automotive mechanical experience preferred

• Communication, negotiation, and decision-making skills

• Team player who enjoys working with clients and repair shops on a daily basis

• Ability to work independently with minimal supervision

• Availability to work evenings, weekends, and holidays

À propos de TEKsystems:

Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d’un nouveau monde d’opportunités. Nous sommes une équipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l’industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C’est le pouvoir d’un vrai partenariat. TEKsystems est une société du groupe Allegis.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.