Job Information
CIBC Director, Client Strategy - 20 Month Contract/Secondment in Toronto, Ontario
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)
What you’ll be doing
You will be accountable for leading the development and execution of a highly integrated roadmap of client-focused initiatives across Personal and Business Banking products and channels. You will be the primary business owner and lead for a major program that touches many key stakeholders across P&BB.
Work is varied and diverse, but you can expect it will involve identifying best practices, leading strategic client data analysis, building financial models, and leading a cross-functional team throughout the stages of solution identification, scoping, designing, implementing and tracking. Components of the role also include quantifying opportunities, and creating executive-level analysis, communication, and frameworks to ensure effective decision making.
As a highly accountable and proactive leader, the role will be laser focused on growth through strong client and frontline engagement tactics at scale to meet or exceed key performance indicator targets.
This is a high exposure role that will require strong execution leadership, ability to influence at all levels, and proactive “roll-up the sleeves” mentality to manage a complex set of initiatives across partners.
At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1 -3 days per week on-site, while other days will be remote.
How you’ll succeed
Complex Planning & Execution – You will proactively identify innovative and scalable growth and engagement opportunities relevant to migrating client transactions to self-serve channels by assessing global competition, analyzing internal data, and client journey mapping, and turning those insights into actionable and tactical plans. You will also serve as business lead for the implementation of transaction migration initiatives- orchestrating work packages across various partners, managing budgets, reviews, approvals, as well as business case sizing opportunities to secure funds and buy-in, and develop appropriate KPIs and targets. You have strong urgency and ability to remove roadblocks, especially as it relates to launching campaigns, test & learns, offers, capabilities and partnerships, as well as gathering client and frontline feedback to ensure tactics are effective.
Consultative & Analytical Thinking – You have a strong understanding of CIBC product, channel & distribution capabilities. You are able to easily generate client insights and are highly skilled at synthesizing complex information into simple to digest & actionable insights. You understand the strategic & financial implications of various solutions that might be created to meet client needs for priority segments. You have an excellent ability to articulate issues and recommendations via your analyses and have a proven track record in creating materials meant to be shared at Executive Forums.
Drive to Measured Outcomes & Monitor Progress – You have a proven track record of creating both urgency and collaboration amongst all levels in order to get the job done well. You will also lead the monitoring & measurement of KPIs set for the program and for each initiative in-flight, as well as make recommendations to adjust plans or scope to ensure business objectives are met.
Who you are
You're highly proactive and driven by collective success. You proactively seek new opportunities to define what's possible. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
You can demonstrate planning and execution experience in both marketing and product management
You are a bold and authentic leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams.
You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
It’s an asset if you have external or internal strategy consulting experience.
Values matter to you. You bring your real self to work, and you live our values – trust, teamwork and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.
We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
*Subject to program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Expected End Date
2026-03-31
Job Location
Toronto-81 Bay, 25th Floor
Employment Type
Regular
Weekly Hours
37.5
Skills
Building Partnerships, Communication, Leadership, Proactive Approach, Results-Oriented, Strategic Planning
At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.