Job Information
City of Toronto APPLICATION & TECH SUPP SPEC 2 in Toronto, Ontario
APPLICATION & TECH SUPP SPEC 2
Job ID: 46981
Job Category: Information & Technology
Division & Section: Employment & Social Services, E&SS Business & Financial Supports
Work Location: 325 Milner Avenue, Scarborough (various locations)
Job Type & Duration: Full-time, Temporary Vacancy (12 month)
Hourly Rate and Wage Grade: $43.58 - $47.75
Shift Information: Monday to Friday, 35 hours per week
Affiliation: L79 Full-time
Number of Positions Open: 1
Posting Period: 06-MAY-2024 to 22-MAY-2024
Job Description
To provide technical support related to Application, Desktop Software, Hardware, Network Connections, Printers, Security & Access Management and Server Supports in addressing opportunities/challenges. These temporary, full-time positions involve travel to off-site locations.
Major Responsibilities:
Schedules workload and set priorities.
Provides expertise in assessment, analysis, evaluation of alternatives and resolution of issues & problems in assigned areas.
Liaises and co-ordinates with internal & external groups on resolution of problems.
Recommends preventative solutions to mitigate recurrence of similar problems.
Develops and recommends improvements to current environment, policies & processes.
Acquires and disposes of hardware and software.
Monitors and maintains access and security of data and infrastructure.
Advises desktop configuration management teams on hardware & software technologies and deployment alternatives.
Advises network management teams on hardware & software technologies, connectivity and backup & recovery alternatives.
Advises security management & control teams on security-related technologies and access control alternatives.
Performs capacity planning.
Prepares training material for coaching clients.
Provides training to clients in use of technology.
Prepares statistics and drafts summary reports.
Prepares documentation to facilitate transfer of knowledge.
Supports the centralized management of access control.
Installs and rolls out application, hardware and/or software and takes inventory of such assets.
Travels to off-site locations.
Key Qualifications:
Your application must describe your qualifications as they relate to:
A University Degree/Diploma in computer science or related discipline or the approved equivalent combination of education and/or experience.
Considerable experience in a technical client support function.
Considerable experience with LAN/WAN technology and network hardware, software and operating systems (i.e. OES, Windows, desktop, configuration, etc.).
Considerable experience with desktop applications (i.e. Microsoft Office Suite, Microsoft Outlook, Microsoft Project, etc.).
Considerable experience in diagnosing, troubleshooting and resolving issues with desktop software, hardware, network connection printers and multi-function devices.
You must also have:
Excellent technical, organizational, problem solving, multi-tasking skills with the ability to set priorities, co-ordinate a diverse workload and meet tight deadlines.
Excellent interpersonal and customer service skills with the ability to communicate effectively with all levels of staff.
Knowledge and understanding of systems and network hardware and software such as OES, Windows, Ethernet, IP, routers, switches, and network management tools (e.g. virus protection and server monitoring), multi-function devices, and printers.
Ability to lift/move equipment/boxes up to 30 kg.
Ability to report to various work sites.
General knowledge of Occupational Health & Safety Act and other relevant legislation.
Knowledge of social assistance business practices and delivery systems, such as SAMS may be considered an asset.
NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:
City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment toemployment equity (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request . Learn more about the City’sHiring Policies and Accommodation Process (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .