Job Information
Sedgwick IT Systems Analyst - ServiceNow in Toledo, Ohio
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.
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IT Systems Analyst - ServiceNow
PRIMARY PURPOSE : To assist with review, analysis and documentation of requirements.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Assist with the requirements gathering efforts for projects; works with other systems analysts and project manager throughout the project.
Works to identify and understand stakeholders; may initiate and/or facilitate meetings and discussions with stakeholders as appropriate.
Works with project managers, project requestors, operations, business/systems representatives, IT representatives and clients to ensure complete understanding of software requirements.
May produce project requirements documentation, including written documents, process diagrams, report mock-ups, wire frames and other documentation as required using standard templates or work with a more senior level systems analyst.
Meets deadlines and manages work to timelines.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
Performs other duties as assigned.
Supports the organization's quality program(s).
Travels as required.
QUALIFICATIONS
Bachelor's degree required, major in computer science field preferred.
Six (6) years of related experience or equivalent combination of education and experience required. Experience in multi-line claims management processes and system requirements strongly preferred.
1+ years of ServiceNow platform experience with a comprehensive understanding of the product suite
Certified System Administrator (CSA) preferred
Experience with additional process areas outside of ITSM a plus
ITIL Foundation Certification preferred
Ability to lead meetings, and conduct calls with stakeholders from all levels within the organization as a representative of the ServiceNow platform and team
Experience with Agile Methodology and working in a remote environment
Strong knowledge of third-partyadministration/claims management business and technology
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation skills
Self-motivated
Ability to work in a team environment
Ability and willingness to take initiative
Ability to meet or exceed Performance Competencies
Education & Licensing
Bachelor's degree requested; major in computer science field preferred.
Experience
Four (4) years of related experience or equivalent combination of experience and education required. Experience in claims management processes and system requirements preferred.
Skills & Knowledge
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Good interpersonal skills
Good negotiation skills
Ability and willingness to take initiative
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
Taking care of people is at the heart of everything we do. Caring counts
Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)
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