Jobs for People with MS: National MS Society

Head of Customer Invoice to Cash (Ci2C), Japan

• Location: Tokyo

About the job

Head of Customer Invoice to Cash (Ci2C), Japan has a cross country responsibilities to deliver credit & collection management services to CHC business as per their respective Service Level Agreements

At Sanofi Consumer Healthcare, we build trusted and loved brands that connect with hundreds of millions of consumers worldwide. Our mission is to enable better self-care for individuals and communities, while also contributing to a healthier planet. We strive to act as a force for good by integrating sustainability along our business and employees’ mission and operate responsibly from both a social and environmental point of view. To achieve this, we need people who can shape the future of our business and help us on our journey to becoming the best fast-moving consumer healthcare company in and for the world.

Main responsibilities: ​

Role duties and responsibilities

Lead and develop a group of Ci2C Analyst in credit, collection, cash application and reporting across CHC GBS Japan

Credit management

• Assess customer credit risk for new & existing customers

• Implement regular and ad-hoc review of customer credit data

• Contribute to periodic reviews and updates to credit policy and guidelines and credit management operational framework

• Check credit availability and manage blocked sales orders

Collections

• Perform collection activities according to dunning strategies

• Investigate issues and contact customer to solve payment discrepancies​

• Escalate issues to CI2C Credit & Revenue Partner​

• Manage dispute resolution under Ci2C responsibility

• Support the launch of legal actions

• Review AR aging report to identify and propose corrective actions for overdue​

• Produce report on collection / dunning performance activities and propose actions plan

Operation

• Secure invoice booking & revenue recognition, perform AR monthly closing and reporting services to CHC as per their respective Service Level Agreements (SLAs)

• Monitor SD/FI interface and ensure invoices are booked correctly

• Generate & book non-Trade invoices

• Ensure revenue recognition (Trade & non-Trade) and related accounting

• Analyse AR ageing reports, recommend bad debts reserves and post entries

• Participate in month end closure activities: reconcile AR postings with GL, analyse & resolve discrepancies, post adjustment entries

• Prepare month end and ad-hoc reports for revenue and AR analysis

• Contribute to periodic reviews and definition of revenue recognition accounting scheme

• Deliver receivables management and cash application services to CHC as per their respective Service Level Agreements (SLAs)

• Manage incoming payments

• Perform clearing of Accounts Receivables (AR), analyse discrepancies related to unapplied / misapplied receipts or deductions and propose resolution

• Execute securitization program and factoring

• Contribute to business reviews

• Be accountable for the delivery of receivables management, cash application services, invoice booking, revenue recognition and AR monthly closing and reporting services in the region.

• Ensure compliance of processes, transactions and reports with Sanofi policies and guidelines

• Contribute to business reviews

• Supervise and coach AR closing & reporting analysts and cash application analysts:

• Provide expertise and coaching

• Anticipate workload and allocate resources for effective and efficient delivery

• Select and hire employees

• Evaluate employee performance, determine training needs, develop talent

• Address performance issues and make recommendations for personnel actions

• Motivate and reward employees by recommending salary increases, bonuses and promotions

Transversal activities

• Ensure compliance of processes & transactions with central policies & guidelines

• Contribute to business reviews and to updates to credit policy definition

• Build, document and transfer Ci2C Core Model process knowledge (Level 6/7) relating to Credit Management & Collections Management

Continuous improvement

• Identify process improvement opportunities through elimination of redundant activities

• Participate in process automation initiatives and ensure seamless adoption and transition

• Participate in global projects as required

People management:

• Provide expertise and coaching

• Anticipate workload and allocate resources for effective and efficient delivery

• Employee lifecycle management (selection and hiring of employees, onboarding, training, development, career path, termination)

• Evaluate employee performance and conduct performance reviews

• Talent development

• Address performance issues and make recommendations for personnel actions

• Motivate and reward employees

Key Working Relationships :

• Head of Customer Invoice to Cash Asia

• Head of Invoicing, Cash Application & Reporting, Asia

• Head of Credit and Collection, Asia

• Head of Supply Chain and Customer Service

• Head of Finance Operation, Japan

• Finance Performance Lead

• Credit & Revenue Partners

About you

SKILLS, EXPERIENCE & KNOWLEDGE REQUIREMENTS:

Functional

• Expertise in Order to Cash/Customer Invoice Process processes and activities

• Understand and evaluate financial statements, perform detailed financial analysis and determine credit risk of customers

• Good business acumen

• Strong deductive and analytical skills

Technical

• Computer literate and familiar with accounting applications (knowledge of SAP will be an advantage)

• Knowledge of Microsoft Office and other process/task mining tool

Interpersonal

• Ability to interact with internal and external clients in a professional manner

• Team player, able to work collaboratively transversally and with Ci2C front line teams with an end to end mindset

• Good communication skills

• Attentive to customer needs and feedback

Leadership

• Ability to work independently and take ownership of tasks and processes

• Ability to organize, prioritize and structure the tasks for oneself and direct reports

• Ability to interact with stakeholders in a highly professional manner

• Attentive to detail and works with precision

• Result oriented, delivery driven, change agent

• Leads by example to deliver high quality service, customer satisfaction

Background

• Fluent in Japanese & English

• Graduate degree in accounting or finance

• Experience in Orderf to Cash preferably in an international multicultural environment

• Team supervision in a shared service environment

• Transition experience

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

Pursue Progress . Discover Extraordinary .

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) !