Jobs for People with MS: National MS Society

Position:

Technical Account Manager - CloudHealth

Job Description:

Arrow Electronics Technical Account Manager – CloudHealth. CloudHealth is the global market leader in Cloud Management, and the most trusted software platform used to accelerate business transformation in the cloud. As the sole distributor of CloudHealth, Arrow Electronics is looking for highly motivated individuals who will be responsible for providing outstanding customer service to ensure that customers, partners, and employees have a positive experience and get world class support throughout their cloud maturity by leveraging the opportunities that CloudHealth provides. The Technical Account Manager acts as a consultant and advisor to their customers and will provide them with platform expertise, ongoing engagements and enablement, and be their voice to the product to advocate their needs and asks to support their ever-changing Cloud environments.

The individual hired for this role MUST be available to support customers in the Americas and be able to travel occasionally for on-site customer and internal team meetings.

What You’ll Be Doing:

• Immerse yourself in public cloud, multi-cloud, hybrid cloud, private cloud, FinOps, and security industry best practices to serve as a strategic partner for your customers

• Utilize your product domain expertise to serve as a trusted technical advisor and account manager

• Collect and analyze customer data to identify trends, advance adoption and create a positive customer experience

• Be a primary point of contact for tech-related questions and coordination of issue management and problem resolution

• Act as a customer advocate and convey customer requirements, feature requests, feedback, etc. to Product Management and Executive Leadership

• Oversee and lead customer onboarding, strategic planning, consultative services, and product demonstrations on new features and services

• Use your experience integrating SaaS solutions as you work with customers to demonstrate how CloudHealth will acclimate seamlessly into their environment

What We Are Looking For:

• Fluent in Spanish and English to support customers throughout the Americas

• Portuguese language is a Plus

• At least 5 years of related experience

• Bachelor's degree preferred

• Experience with cloud providers is preferred

• Solves complex problems; takes a new perspective using existing solutions

• Works independently; receives minimal guidance

• Acts as a resource for colleagues with less experience

• Contributes to process improvements

• Ability to travel at least 25% of the time

Work Arrangement:

• Hybrid: 3 days in office / 2 days from home

What’s In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• 30 days of Christmas bonus

• 40% vacation premium

• 12 vacation days plus 2 floating days, sick days and holidays

• Vision and Dental Assistance

• Life Insurance

• Healthcare Insurance

• 10% Food/Pantry Vouchers

• Restaurant Vouchers

• 13% Savings Fund

• Growth Opportunities, and more!

Apply Today!

#LI-AM2

#LI-Hybrid

Annual Hiring Range/Hourly Rate:

$53,616.67 - $83,004.17 MXN Monthly

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:

MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

Time Type:

Full time

Job Category:

Sales

EEO Statement:

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico (https://www.arrow.com/-/media/arrow/files/pdf/2024-arrow-eeo-mexico.pdf) )

Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.