Jobs for People with MS: National MS Society

Description

Role located in Tempe, AZ. There is no relocation assistance provided. This is NOT a remote role.

Amazon’s ROC Team is seeking a highly skilled and motivated Dispatch Operations Specialist lead to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team, and to have a positive impact on Amazon, our transportation partners and ultimately our customers. When network disruptions happen, you’ll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time.

An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments with excellent program management skills. They have the ability to pull and analyze data with ease, drive process improvements, standardize our processes and eliminate the root cause of defects within the current systems. This job will require exceptional communication skills while having the ability to work independently in a high-pressure environment. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast-pace, high-volume environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedules!

Key job responsibilities

• Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network

• Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches

• Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks

• Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisiv, FMC & YMS)

• Work with cross-functional teams. Use analytical skills to drive data-driven decision, and effectively communicate insights to others across Transportation Operations Management (TOM), Amazon Freight Partners (AFP), and Fleet.

• Provide support to field teams in driver assignment, load acceptance and driver/equipment availability

We are open to hiring candidates to work out of one of the following locations:

Tempe, AZ, USA

Basic Qualifications

• High school or equivalent diploma

• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

• Experience managing large data sets and utilizing to drive performance and process improvements

• Must be able to work 40 hours/week, and overtime as required

• Must be able to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

• Must be 18 years of age or older

Preferred Qualifications

• 1+ years of program management, logistics, operations, supply chain, transportation, or equivalent experience

• 1+ years of management experience

• Bachelor's degree

• Experience with SQL

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.